Sr. Commercial Training Manager, CARE

The Sr. Commercial Training Manager, CARE is responsible for leading the development and implementation of the critical care and neonatology curriculum for three brands in market as well as future business development asset(s) and the neonatology pipeline (both disease state and brand). This role is pivotal in implementing training programs that enhance the capabilities of our sales force as well as our market access team (national account managers) with a strong focus on clinical acumen to ensure they are well-equipped to drive success across the portfolio and meet commercial objectives of the CARE business unit. This position requires a collaborative individual with strong leadership skills who can build an alliance across sales, marketing, medical, the business, and customer excellence to achieve success in highly competitive markets.

• Program Design & Delivery
  
  
  
  
  • Conduct and execute compliant training strategies across a portfolio of products that ensure sales effectiveness (and launch readiness as applicable), applying adult learning principles and instructional design best practices.
  • Conduct a gap analysis to determine which areas require enhanced training to drive success across the various competitive markets and then develop curriculum to close those gaps.
  • Evaluate the training program for the national account managers, providing enhanced programs as necessary for successful execution at the IDN leadership level to improve uptake and adoption of the portfolio.
  • Lead onboarding, launch as applicable, and advanced training programs across multiple modalities (live, virtual, eLearning) for all commercial field teams.
  • Maintain accurate, up-to-date content reflecting clinical data, competitive intelligence, and market dynamics.
  
  
  
  
• Cross-Functional Collaboration
  
  
  
  
  • Partner with Marketing, Medical, Leadership, and Field Sales Trainers to align training with business objectives and identify skill gaps.
  • Coordinate commercial efforts with the HEV team to ensure aligned strategy and execution with a customer-first focus.
  • Support development of selling skills, strategic messaging, and objection handling through targeted initiatives.
  • Play a critical role bridging sales and marketing to ensure aligned strategy and execution with a customer-first focus.
  
  
  
  
• Performance Measurement & Optimization
  
  
  
  
  • Manage the budget and resources to maximize utilization including vendor scope of work, costs, and deadlines.
  • Track training impact using coaching reports, surveys, and performance metrics to monitor effectiveness and identify opportunities for improvement; adjust programs based on insights.
  • Manage administration to ensure seamless delivery and reporting.
  
  
  
  
• Actively contribute to the sustainability goals to further the impact on patients, customers, employees, community and the planet by demonstrating a shared value mindset.

• Eight (8) years of experience across training and/or sales experience in the pharmaceutical industry
• Demonstrated ability to manage multiple products including disease state and product knowledge
• Excellent leadership skills with the ability to inspire and motivate others
• Ability to translate complex medical information into practical sales training content
• Expertise in adult learning principles and instructional design
• Strong communication, collaboration, and project management skills
• Ability to travel up to one week per month for training sessions, sales meetings, etc.
• Proficiency in Microsoft Office Suite, Veeva Promomats, and Adobe tools
• Experience with LMS/LXP administration

• Proven success in designing and delivering training for product launches
• Market access experience is a plus

Hybrid position based in Cary, NC with 25% travel (up to 1 week per month). #LI-Hybrid