Lead Facility Operations Consultant

Job Summary:

The Lead Facility Operations Consultant partners with building owners and operators to evaluate their operational goals, business objectives and risk posture, and delivers strategic planning solutions that improve facility performance, resilience, and long-term sustainability. This role translates complex operational priorities into actionable strategies across facility operations, asset management, safety, capital planning, and compliance. Serving as a trusted advisor, the Lead Consultant guides clients through planning efforts that strengthen operational continuity, optimize resources, and align capital investments with long-term operational outcomes.

Minimum Qualifications:

• Bachelor's degree in engineering, business, facility management and operations, commissioning or construction management required. An equivalent combination of technical degree and related work experience in facility management, commissioning, or the architecture, engineering, or construction industry may be considered.
  
  
  
  • Advanced degrees or certifications related to facilities, operations, or asset management are preferred.
  
  
  
  
• 7+ years of work experience actively consulting and/or supporting facility operations, asset management or operational planning is required.
• Must demonstrate experience working directly with building owners or operators in a consulting or advisory capacity and have experience in developing operational plans, SOPs, capital strategies, continuity planning, or functional performance documentation.
• A working knowledge of the AEC industry specific to the interactions between building owners, architectural and engineering design teams, general contractors and building operators is preferred.
• Strong understanding in how technology enables sustainability, operational efficiency and safety business objectives and compliance.
• Strong understanding of facility operations and asset lifecycle management practices.
• Familiarity with operational resilience, governance models, and risk-based planning.
• Knowledge of safety, compliance, and regulatory considerations impacting facility operations.
• Ability to synthesize qualitative and quantitative data into actionable recommendations.
• Proficiency with common productivity and analysis tools (e.g., Microsoft Office, Power BI, Power Automate).
• Ability to collaborate effectively with cross-functional teams.
• Adaptability to changing work environments, priorities, and organizational needs.
• Comfortable working independently while collaborating within a broader consulting team.

Job Responsibilities:

Owner Engagement & Strategic Advisory:

• Lead Engagement of building owners, operators, and stakeholders to understand operational goals, performance challenges, and organizational constraints.
• Facilitate discussions to define operational objectives, success metrics, and decision-making frameworks.
• Translate owner goals into structured planning efforts that support operational efficiency, resilience, and lifecycle optimization.
• Serve as a strategic advisor, helping owners prioritize initiatives and align operational strategies with business outcomes.

Facility Operation's Planning:

• Lead development of Facility Operations Plans that align people, processes, and technology with owner objectives.
• Lead development of Client's operations optimization initiatives to improve efficiency, reliability, and service delivery.
• Develop and document Standard Operating Procedures (SOPs) that support consistent and repeatable operations.
• Create Concept of Operations (ConOps) documentation to define how facilities are intended to operate under normal and abnormal conditions.
• Support Continuity of Operations Planning (COOP) to ensure facilities can maintain critical functions during disruptions.

Operational Resilience & Intelligence Planning:

• Lead Operational Resilience Planning, including:
• Social resilience planning (staffing, training, institutional knowledge, organizational readiness).
• Governance resilience planning (roles, responsibilities, escalation paths, and decision authority).
• Develop Operational Intelligence Planning strategies that leverage data, analytics, and performance indicators to support informed decision-making.
• Lead development of Facility Performance Optimization planning by identifying opportunities to improve reliability, uptime, and operational insight.

Capital, Asset, & Lifecycle Strategy:

• Lead Capital and Bond Planning efforts by aligning operational needs with capital investment strategies.
• Develop Asset Procurement and Replacement Strategies that consider lifecycle cost, risk, and operational impact.
• Lead owners in prioritizing capital projects based on operational risk, asset criticality, and long-term performance goals.
• Provide input to repair-versus-replace decision-making frameworks using data-driven analysis.

Safety, Compliance & Risk Planning:

• Support Safety and Compliance Adherence Planning to ensure facilities align with applicable codes, standards, and regulatory requirements.
• Identify operational risks related to safety, staffing, procedures, and governance.
• Develop planning recommendations that reduce risk and improve operational readiness.
• Coordinate with technical and regulatory stakeholders to ensure planning efforts reflect current requirements and best practices.

Client Experience:

• Communicate effectively with clients to develop strategies that meet a client's goals and objectives.
• Maintain proactive communication throughout project cycles, anticipating and addressing client questions and concerns.

Team Leadership:

• Mentor and provide guidance to junior staff around Facility Operations Consulting, including developing strategies, planning around risk and setting client goals.
• Stay informed on emerging sustainability concepts and frameworks to ensure best practices are implemented across projects.
• Foster a diverse, equitable, and inclusive workplace by mentoring staff and providing guidance that promotes respect and collaboration across the workforce.

Business Development:

• Leverage opportunities and relationships internally across Henderson Companies and externally across the industry to develop business growth.
• Assist in developing and maintaining relationships with strategic partners and clients to support business development activities.
• Participate in client meetings, industry events, and conferences to build professional relationships and stay current with emerging trends in facility management and operations.

Continuous Learning & Development:

• Stay updated on the latest facility management and operations trends, and technology trends, threats, and best practices.
• Proactively seek opportunities for continuous learning and understanding of industry software and tools relevant to facilities management and operations.
• Share knowledge and updates related to technical and process improvements with peers and leaders.