New 
Student Services Manager (Intercultural Center)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Phoenix | |
 Jun 07, 2026 | |
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Student Services Manager (Intercultural Center) Job ID: 322810 Location: Paradise Valley Community Coll Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $68,850.00 - $89,505.00/annually, DOE Grade 118 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary Paradise Valley Community College (PVCC) is seeking a Student Services Manager who leads the daily operations and collaborative outreach initiatives of the Puma Empowerment Center, Intercultural Center, and student CARE/Behavioral Intervention Team (BIT). Reporting to the Dean of Student Affairs for Retention and Engagement, the manager will oversee the Puma Empowerment Center, ensuring students have access to essential resources and support services through community partnerships and district-level collaborations. This position will also lead weekly CARE/BIT meetings and ensures that the CARE/BIT team responds to reports in a timely and holistic manner. The manager will envision and collaboratively plan, implement, and evaluate programs, services, as well as campaigns that support healthy and supportive student learning environments for evolving PVCC student needs. This position also serves as the backup student conduct officer. The ideal candidate possesses a strong understanding of national CARE/BIT best practices, experience with student crisis management, and problem-solving skills. Strong time management skills, awareness of collaborative event planning strategies, and ability to evaluate efforts are critical to this role. Proficiency in monitoring project budgets is essential, as are excellent communication and interpersonal skills. Competence in utilizing modern office technology and relevant software applications is required. Additional Information Note: A second interview is included in the hiring process. Essential Functions 40% Manage PVCC Student Care Response -Co-leads weekly CARE/BIT meetings and ensure that the CARE/BIT team responds to reports in a timely and holistic manner -Serve as the back-up student conduct officer -Regularly train faculty, staff, and students on how to best support students of concern and address concerning student behavior -Collaboratively design and implement campaigns advertising resources and techniques to enhance student well-being and success -Attend regular trainings and meetings offered by the district -Regularly update well-being-related resources featured on website, canvas shells, etc 30% Manage PVCC Basic Needs and Wrap-Around Service Support -Oversee Puma Empowerment Center, ensuring students have access to essential resources and support services through community partnerships and district-level collaborations -Regularly communicate with on and off-campus partners to continue and expand services that support student basic needs such as food, housing, financial literacy, emergency grants and loans, career development, etc. -Collaboratively plan and schedule accessible resources in the Puma Empowerment Center to meet evolving student needs -Actively train faculty, staff, and students on current student needs and resources available at the Puma Empowerment Center -Regularly visit with off-campus partners, attend District meetings, and participate in related trainings 25% Lead Student Success and Retention Efforts -Supervise team (currently one Analyst and two Peer Leaders) -Envision and collaboratively plan, implement, and evaluate programs, services, and campaigns that support healthy and supportive student learning environments for evolving PVCC student needs -Support student organizations, leaders, staff and faculty with ideas and initiatives that support student retention and engagement -Assist with Transfer initiatives -Manage budget and oversee purchasing -Assess and evaluate programs and initiatives -Monitor student retention patterns and adjust programming to meet evolving student needs 5% Duties as Assigned Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Master's degree in Education, Social Work, Psychology, or a related field 2. Experience leading programming efforts for evolving student needs and populations 3. One year of CARE/BIT support and/or emergency response and/or student conduct experience 4. Experience developing and delivering training, presentations, or outreach related to student well- being and support 5. Experience with electronic record keeping, communication tools, and confidentiality requirements 6. Knowledge of applicable federal and state public benefits and resources 7. One year of full-time relevant MCCCD experience during the previous two years Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. All experience must include the month and year. Documents with the year only will be categorized as incomplete.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Posting Close Date Apply on or before Tuesday, June 16, 2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322810&PostingSeq=1 jeid-2a87c5aa819022468785e6a2a310ef8d | |