Spa - Spa Concierge On Call

Mokara Hotel & Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included.

The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Spa Concierge

Overview:

You will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. You will be responsible for scheduling spa appointments and maximizing spa service opportunities. You will be responsible for communicating spa promotions with guests and associates, up-sell, and provide tours of the spa.

Responsibilities:

Check guests in and out according to Omni standards

Schedule spa appointments and accurately confirm them in accordance with Omni Hotels & Resorts Moments of Service.

Up-sell, cross-sell, and pre-sell Mokara services and products.

Provide tours of the spa and offer/serve beverages as needed.

Assist in maintaining presentation and cleanliness of the spa and all of its areas.

Communicate spa promotions with guests.

Qualifications:

Ability to accurately and efficiently input information into computer systems.

Ability to prioritize, organize and follow up all responsibilities.

Ability to work a flexible schedule to include nights, weekends and holidays.

Ability to stand for an 8 hour shift.

Ability to communicate effectively.

Previous customer service experience.

Previous cashiering experience is preferred.

High school diploma or equivalent.

Ability to lift, carry, push, pull 30 lbs.

Must have unexpired TABC - or obtain upon hire.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.