Sr. Chargeback Coordinator

General Summary

The Sr. Chargeback Coordinator has primary responsibility for chargeback processing and reviewing of claims to determine if proper credit was given or denied. This position is also responsible for verifying contract eligibility and for maintaining the accuracy of the customer membership master file. The Sr. Chargeback Coordinator has frequent verbal and written communication with wholesalers regarding pricing and membership issues. This communication is critical to the accurate processing of chargebacks. This position analyzes and audits all chargebacks, and resubmissions to ensure proper credit is given or denied.

Essential Duties

• Maintain all protocols of Customer Master creation and maintenance to ensure consistent approach to the creation of the record including naming convention rules and class of trade assignment.
• Manage an accurate membership list for all contracts. This requires monitoring email, fax and appropriate website for any changes to memberships.
• Oversee the SAP contract relationship so members can access current and active contracts.
• Resolve and correct contract discrepancies in a timely manner, within a 3-5 day window. Partner with Commercial Pricing Administrator and National Sales to resolve chargeback resubmissions or situations involving members to determine proper handling procedures and ensuring proper credit is given or denied based on eligibility.
• Partner with Commercial Pricing Administrator, Accounts Receivable and trading partners to reconcile timely chargeback claims and collections on accounts working to reconcile open deductions and/or payment variances
• Administer all aspects of the chargeback processing system at Upsher-Smith through daily verification of chargeback data and processing of chargeback claims and audits.
• Review and process chargebacks received via EDI and hard copy, issuing credit within two days of receipts.
• Analyze regularly the customer master file to identify and correct duplicates or other records to be blocked or deleted.
• Responsible for the maintenance and validation of PHS/340B eligible entities to ensure compliance with governmental regulations.
• Prepare Ad Hoc trend analysis and reporting to identify and visualize trends associated with claim submissions and dollar impact. Communicate insights to Contract Team and Finance
• Review contracts prepared by Commercial Pricing Administrator for accuracy prior to sending to Wholesalers.
• Run reports for rebates and queries to ensure debits go out.
• Possess in depth knowledge of business operation systems, workflows and downstream impacts proactively partnering with SAP team to identify and implement process improvements and automation.
• Communicate regularly with wholesalers, GPO's and other contract customers providing information and resolving problems over the telephone or in written communication.
• Collaborate on cross functional projects and special assignments, acting as a subject matter expert and department liaison, including support of all audit and government audit inquires related to the Chargeback function.

Education & Experience Requirements

• A High School diploma and 5 years of related experience; with a minimum of 2 years' experience in chargeback and/or contract administration.
• Pharmaceutical industry experience strongly preferred.
• SAP knowledge a plus.
• Excellent written and verbal communication skills and ability to craft documentation required.
• Strong interpersonal skills via direct communication and indirect via email.
• Typing skills (45-50- wpm) and knowledge of Microsoft Office.

Compensation Range

$52,000 - $70,000

Upsher-Smith Laboratories, LLC is committed to providing equal employment opportunity to all applicants and employees according to all applicable equal opportunity and affirmative action laws, directives and regulations of federal, state and local governing bodies and agencies. In keeping with this commitment, Upsher-Smith Laboratories, LLC will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rightscommission activity, status as a protectedveteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.

Upsher-Smith Laboratories, LLC is committed to providing equal employment opportunity to all applicants and employees according to all applicable equal opportunity and affirmative action laws, directives and regulations of federal, state and local governing bodies and agencies. In keeping with this commitment, Upsher-Smith Laboratories, LLC will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rightscommission activity, status as a protectedveteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.