Community Support Specialist, ACT

Community Support Specialist - Assertive Community Treatment (ACT)

Change Lives. Build Connections. Be the Difference.

Every day is an opportunity to help someone move toward stability, independence, and recovery.

At Heritage Behavioral Health Center, we believe behavioral healthcare is most powerful when it meets people where they are. That's why our Assertive Community Treatment (ACT) Team provides compassionate, community-based support to adults living with serious mental illness and co-occurring disorders.

We're looking for energetic, compassionate, and driven individuals to join our team as a Community Support Specialist (ACT) - a role designed for people who want meaningful work, strong team support, and the opportunity to make a lasting impact every single day.

This is more than a job. It's a chance to help people reclaim hope and build healthier futures.

Why Heritage?

When you join Heritage, you become part of a team committed to caring for both the people we serve and the professionals who serve them.

What You'll Love About Working Here

Your Impact as an ACT Community Support Specialist

As a Community Support Specialist, you'll work directly with adults experiencing significant mental health challenges, providing intensive, recovery-focused services where they live and spend their time.

Rather than waiting for people to come to us, ACT brings support into the community - helping individuals navigate real-life challenges while building confidence, stability, and independence.

You'll work as part of a highly collaborative multidisciplinary team that may include therapists, nurses, prescribers, substance use specialists, and peer support professionals - all working together toward shared recovery goals.

If you enjoy variety, relationship-building, problem-solving, and work that truly matters, this role may be the perfect fit.

What You'll Do

Support Recovery in Real Life

• Provide community-based case management and support services
• Meet with individuals in homes, healthcare settings, and community environments
• Build trusting relationships and help individuals achieve personal recovery goals
• Support engagement in treatment and ongoing wellness

Help Individuals Build Skills & Independence

• Teach coping and symptom-management strategies
• Assist with daily living skills including budgeting, time management, meal preparation, and personal care
• Provide medication education and support
• Encourage meaningful community involvement and positive social supports

Connect People to Resources

• Assist individuals with housing stability and retention
• Help clients access benefits such as Medicaid, SNAP, and SSI/SSDI
• Coordinate care with medical, behavioral health, dental, and community providers, (including by not limited to providing transportation to clients in your personal vehicle)
• Advocate for services and supports that promote long-term success

Collaborate as Part of a Team

• Participate in ACT team meetings and treatment planning
• Work closely with clinicians, healthcare providers, probation, DCFS, and community partners
• Maintain timely and accurate documentation
• Contribute to a team-centered approach to care
• Participation in providing rotating on-call coverage for clients in the ACT program at least 3 times in a 4 week period.

What We're Looking For

You may be a great fit if you are:

• Compassionate and non-judgmental
• Comfortable working in community settings (Including but not limited to client homes)
• Adaptable and solution-focused
• Skilled at building rapport and relationships
• Motivated by helping others succeed
• A collaborative team player with strong communication skills

Qualifications

Required

• High School Diploma or GED (With 5+ years' experience working in a mental health setting preferred)
• Minimum age of 21
• Valid driver's license, reliable transportation, and proof of automobile insurance
• Experience working with individuals experiencing mental health and/or substance use concerns

Preferred

• Bachelor's degree in social work, psychology, education, or related human services field
• Experience in behavioral health, case management, crisis support, or community services

Schedule & Compensation

Full-Time | Monday-Friday | 8:00 AM - 5:00 PM

Every Other Friday Off - Paid Wellness Day

Rotating on-call coverage for clients in the ACT program at least 3 times in a 4-week period.

Starting Pay

High School Diploma/GED: Starting at $18.00/hour

High School Diploma/GED + 5 years qualifying experience: Starting at $23.00/hour
Bachelor's Degree: Starting at $25.00/hour

Compensation is based on education, experience, licensure, and certifications.

Ready to Make a Difference?

If you're looking for a career where your compassion, creativity, and dedication can create real change, we'd love to meet you.