Operations Supervisor

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests? If so, AC Hotel Chicago Downtown is looking for a Operations Supervisor.

Nestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn't just about hospitality-we embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you're ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.

What will you be doing?

* Execute lounge operations including food and beverage promotions, customer service and inventories

• Support training Front Office and Lounge associates in the following: hotel standards, food and beverage service and customer service
• Performs Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
• Responsible for a working knowledge of the property management system (Fosse) and all point of sales systems (Micros)
• Monitor the performance of service staff and report to department manager. Supervision duties include; delegating responsibilities, adjust scheduling for call-offs, training and mentoring of staff
• Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
• Attends meetings during shifts.
• Must be able to take confrontation from guests and associates while following/enforcing hotel policies.
• Performs daily tasks including supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.
• Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
• Work with housekeeping/maintenance to asses room status
• Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
• Perform other duties as assigned.

What do you bring to the role?

• Passionate about hospitality and is customer driven
• Professional Demeanor
• Knowledge of Food & Beverage program
• Ability to maintain composure and remain pleasant under high pressure situations
• Ability to work independently, has good judgment, problem solving, and decision-making skills
• Able to develop camaraderie with team members
• Pride in your work by creating positive energy, excitement and fun.
• Previous supervisory experience preferred
• Ability to work a flexible schedule including days, nights, weekends and holidays
• Bartender's certificate required. Must be at least 18 years old to serve or pour alcohol.
• Must have knowledge of food and beverage preparation and service of various alcoholic beverages.
• Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
• Must be cooperative, willing to assist others, dependable, trustworthy and patient.
• Must be able to stand, walk, use hands, and reach for more than half of the normal work day;
• Must work well under pressure.

What's in it for you?

* Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

* "Two for one" movie theater coupons at Marcus Theatres

* Ability to grow your career and transfer from one property to another while maintaining your service with the company

* Paid time off

* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

* And more!

Wage Estimate: $26/hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The AC Hotel Chicago is an equal opportunity employer.