ASST MANAGER OF COLLECTIONS

JOB ANNOUNCEMENT

ASSISTANT MANAGER OF COLLECTIONS

Department of Finance

Citation Administration

Number of Positions: 1

(Additional vacancies are possible pending budget approval)

Annual Starting Salary: $76,476

Applications for this position will be accepted beginning 5-20-26 until 11:59pm CDT on 6-3-26.

Under general supervision, assists in the administration of the daily operations of the City's revenue collection systems, and performs related duties as required.

ESSENTIAL DUTIES:

* Supervises or assists in supervising staff performing customer service, clerical and administrative duties pertaining to the collection and tracking of revenues collected within a unit or program

* Reviews refund requests, payment issues, administrative releases, correspondence to customers and resolve various payment related issues from the payment center and ticket helpline.

* Manages parking, red light, and speed violation fines.

* Delegates work for the customer service teams.

* Oversees customer service mailboxes and voicemails.

* Completes staff evaluations to ensure staff meets the required standards for position.

* Ensures program is in compliance with departmental and City policies and procedures.

* Troubleshoots and assists in relevant payment issues (e.g., parking ticket payment errors,

* payment adjustments for cashiers and law firms).

* Manages off-site staff and collects related reports.

Additional duties may be required for this position

Location: 2 N. LaSalle, Suite 1010

Chicago, IL. 60602

Days: Monday-Friday

Hours: 8:30 a.m. to 4:30 p.m.

THIS POSITION IS IN THE CAREER SERVICE

* Fifteen (15) semester hours in Accounting from an accredited college or university, plus eight (8) years of professional accounting experience or revenue collection experience, of which one (1) year is in a supervisory role related to the responsibilities of the position.

OR

* Graduation from an accredited college with an Associate's degree in Accounting or a directly related field, plus six (6) years of professional accounting experience or revenue collection experience, of which one (1) year is in a supervisory role related to the responsibilities of the position.

OR

* Graduation from an accredited college with an Associate's degree, with at least 15 semester hours in Accounting, plus six (6) years of professional accounting experience or revenue collection experience, of which one (1) year is in a supervisory role related to the responsibilities of the position.

OR

* Graduation from an accredited college or university with a Bachelor's degree in Accounting or a directly related field, plus four (4) years of professional accounting experience or revenue collection experience, of which one (1) year is in a supervisory role related to the responsibilities of the position.

OR

* Graduation from an accredited college or university with a Bachelor's degree with at least 15 semester hours in Accounting, plus four (4) years of professional accounting experience or revenue collection experience, of which one (1) year is in a supervisory role related to the responsibilities of the position.

OR

* Graduation from an accredited college or university with a Master's degree or higher in Accounting or a directly related field, plus three (3) years of professional accounting experience or revenue collection experience, of which one (1) year is in a supervisory role related to the responsibilities of the position.

OR

* Graduation from an accredited college or university with a Master's degree or higher with at least 15 semester hours in Accounting, plus three (3) years of professional accounting experience or revenue collection experience, of which one (1) year is in a supervisory role related to the responsibilities of the position.

Educational & Employment Verification:

Please be advised that if you are selected to be hired you must provide, upon request, with adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview which will include a written exercise and/or skills assessment as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview, will be selected.

Desired Skills:

• Previous supervisory (lead or managerial) experience in an office or call center environment.
• Previous experience monitoring and managing overdue accounts and initiating collection actions.
• Previous experience of negotiating payment plans or settlements with clients.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference for applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor