Regional Medicaid Specialist

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

Job Summary
The Regional Medicaid Specialist manages Medicaid eligibility, applications, and pending accounts for residents across a multi-facility SNF organization. This role partners with facility teams, residents, families, and state agencies to ensure timely approvals, compliance, and reimbursement support.

Roles and Responsibilities
* Manages Medicaid application processes for residents across multiple Skilled Nursing Facility locations.
* Completes Medicaid applications, renewals, redeterminations, recertifications, and change reporting in accordance with assigned regions Medicaid regulations and payer timelines.
* Conducts resident and family interviews to gather eligibility information and explain Medicaid coverage, patient liability, spend-down requirements, and documentation needs in a clear and compassionate manner.
* Collects, reviews, validates, and maintains required eligibility documentation including income, assets, insurance, residency, trusts, transfers, and other supporting records.
* Monitors Medicaid pending accounts and aging reports to ensure timely submission, follow-up, approval, and reimbursement.
* Tracks application status and communicate directly with assigned regions Family and Social Services Administration (FSSA), county offices, caseworkers, and managed care organizations regarding pending applications and requests for information.
* Coordinates with Admissions, Social Services, BOMs, and Regional Teams to ensure accurate payer conversions, coverage verification, and financially appropriate admissions.
* Reviews eligibility determinations and assist with appeals, reconsiderations, or additional documentation requests when necessary.
* Supports timely assignment and verification of patient liability and communicate updates to facility business office teams and resident representatives.
* Maintains accurate, audit-ready documentation of applications, approvals, denials, renewals, correspondence, and case activity within designated systems.
* Audits resident accounts for compliance with Medicaid requirements, company policies, and reimbursement guidelines.
* Identifies and resolves Medicaid-related billing issues, discrepancies, and coverage gaps.
* Collaborates with facility billing and corporate revenue cycle teams to reduce pending Medicaid balances, minimize bad debt exposure, and improve cash collections.
* Provides education, training, and support to facility business office staff regarding assigned regions Medicaid processes, eligibility guidelines, and best practices.
* Stays current on state and federal Medicaid regulations affecting long-term care reimbursement and communicate relevant updates to operational teams.
* Ensures compliance with HIPAA, privacy regulations, and company confidentiality policies.
* Participates in special projects, audits, and process improvement initiatives related to Medicaid operations and revenue cycle performance.
* Other duties as assigned.

Qualifications
Education: High School / GED
Experience: 5-8 years

Licenses and Certifications
Associates degree preferred

Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

* Competitive salaries and weekly pay
* 401(k) Company Match
* Mental Health Support Program
* Student Loan Repayment and Tuition Reimbursement
* Health, vision, dental & life insurance kick in on the first of the month after your start date
* First time homebuyers' program
* HSA/FSA
* And so much more!

Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.

Six months of training, orientation and fun!
We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.