Senior Director

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA)drives tangible, impactful and financial results for Visas network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The US Consulting Practice within VCA provides consulting and solution services for Visa issuers across the UnitedStates. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. TheVCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

Role Overview

The Senior Director will serve as a senior leader within a team of experienced strategic consulting professionals, responsible for developing and delivering highimpact, scalable solutions for Visa's Community Financial Institution (FI) partners. This role will lead the Revenue Enablement Partners team, which supports VCA sales and delivery organizations by building products, tools, and capabilities that drive efficiency, consistency, and growth.

The primary objective of this role is to leverage AI, automation, and agentbased solutions to create scalable offerings that can be sold directly to clients and embedded within broader set plays or bespoke consulting engagements. The team is also accountable for designing and maintaining the supporting ecosystem required to sell and deliver these offerings, including sales enablement assets, engagement templates, and delivery playbooks.

Strategic Impact

This role requires a forwardthinking thought leader who deeply understands VCA's gotomarket model and can translate that understanding into what we build, how we build it, and how it scales. The Senior Director will identify highvalue use cases for automation and agentification that unlock meaningful scale across VCA, balancing innovation with practicality and alignment to the broader business model.

Success in this role requires the ability to operate effectively in a highly matrixed environment, influence without authority, and build strong, durable relationships across Visa.

Profile of the Ideal Candidate

We are seeking a highly motivated, strategic, and analytical leader who brings strong problemdiagnostic skills and delivers highimpact, scalable solutions for internal clients. The ideal candidate combines visionary thinking with handson execution and demonstrates fluency in leveraging AI, automation, and agentbased capabilities to shape strategy, reimagine workflows, and enable smarter, faster decisions. This leader partners closely with senior stakeholders to embed technologyinformed thinking into durable, businessaligned solutions.

Specific responsibilities include:

• Provide strategic thought leadership on how VCA can enable scaled, efficient sales and project delivery through the thoughtful application of AI and automation, aligned to VCA's business model.
• Lead and develop a highperforming, multilevel team (Analyst through Director) responsible for delivering critical Revenue Enablement programs.
• Serve as a trusted partner to internal stakeholders, helping them achieve their objectives through solutions and capabilities VCA can support.
• Translate deep understanding of VCA's business model into a clear, evolving roadmap of baseline solutions that drive efficiency, scalability, and consistency.
• Identify friction points across sales and delivery processes and lead the prioritization and execution of targeted improvements.
• Partner closely with Visa Data Science, Engineering, and Solutions teams to shape, prioritize, and execute an ongoing pipeline of automation and enablement initiatives.

Key Competencies:

Strategic Problem Solving & Business Impact

• Demonstrated ability to diagnose complex business problems and deliver scalable, ROIdriven solutions.
• Applies structured, analytical thinking to prioritize initiatives based on strategic impact and commercial value.

AI, Automation & Scaled Enablement Leadership

• Proven ability and experience to identifying and executing highvalue use cases for AI, automation, and agentbased solutions.
• Designs repeatable, productized enablement solutions that support sales and delivery at scale, rather than oneoff engagements.
• Partners effectively with data science and engineering teams to move concepts from idea to production.

GotoMarket & Commercial Acumen

• Deep understanding of issuer business models, including P&L drivers and profitability levers across credit and debit.
• Experience supporting gotomarket motions through sales assets, engagement models, and delivery playbooks.
• Applies issuer functional knowledge (e.g., portfolio management, marketing, product, operations, risk) to solution design.

Stakeholder Influence & Executive Presence

• Strong executive presence with the ability to influence, negotiate, and communicate effectively with senior leaders.
• Demonstrated success leading through influence in highly matrixed organizations.
• Builds trusted, enduring partnerships across sales, consulting, data, product, and technology teams.

Analytical Rigor & DataDriven Decision Making

• Advanced analytical skills, with experience synthesizing insights from large and complex data sets.
• Experience working with data analytics teams to shape predictive insights, solution direction, and clientready outputs.

People Leadership & Talent Development

• Experience leading and developing multilevel teams (Analyst through Director), including performance management and career mentorship.
• Creates clarity, accountability, and a culture of high performance aligned to organizational goals.

Operational Excellence & Accountability

• Strong results orientation with the ability to manage multiple initiatives concurrently.
• Holds self and others accountable for highquality, timely, and measurable outcomes.
• Proactively identifies friction points and drives continuous improvement.

Industry & Client Context

• Prior experience working with regional or community banks, credit unions, and/or other financial institutions strongly preferred.
• Comfort operating in both internal enablement and clientfacing advisory contexts.

• Travel: This role requires approximately 10-25% domestic travel.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer