VP, Software Engineering, Field Service

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

VP, Engineering, Agentforce Field Service

Our Agentforce Field Service Operations organization is looking for a VP of Engineering to lead the next generation of our rapidly growing product line. As an industry-leading Field Operations product, our core scheduling and optimization technology and the offline-first field worker mobile application are focused on making businesses dramatically more productive and boast incredible customer retention.

We are currently undergoing a massive transformation to pioneer Agentic Field Operations. In this high-impact, highly visible role, you will drive AI-first solutions at scale, transforming the industry in Workforce management, work and asset scheduling - in field and in office, Voice-Directed Experiences, advanced reporting and insights for Scheduling Agents and Operations Managers.

In this role, the VP of Engineering will manage, grow, and inspire a world-class, globally distributed team of software engineers and leaders. Partnering closely with Field Service leadership, you will be responsible for bringing new, industry-leading product capabilities to market, enabling innovation, and delivering an exceptional customer experience (CX).

Responsibilities:

• Direct the Salesforce Field Service Cloud Engineering group-mentoring, growing, and running a world-class, highly productive, inclusive, and distributed engineering organization.

• Own the execution of current and future key initiatives, such as Agentic oversight and Voice-Directed Experiences, Scheduling Agents, and AI-First Systems at scale.

• Implement best engineering management practices, including with AI, across a global, matrixed structure, working closely with international teams to drive cohesive execution with AI productivity.

• Be deeply plugged into our customers' needs. Closely partner with the product organization to build a vision and roadmap that meets business goals and revenue targets.

• Be deeply involved in driving architecture, execution, and delivery. Make and own critical decisions and be proactive in foreseeing and resolving issues.

• Build organizational capability by recruiting and retaining outstanding talent. Foster a culture of technical excellence, service ownership, and high-impact delivery.

• Collaborate with the Field Service Cloud go-to-market team to prioritize and drive the product vision into the market.

Required Qualifications:

• 12+ years of engineering leadership experience in building and leading impactful software engineering teams with a solid delivery focus and a consistent record of high-impact results.

  • 4+ years leading teams in fast growing, evolving environments.

  • 4+ years in senior management (managed managers).

• Proven track record of managing, inspiring, and growing large engineering organizations across distributed global geographies.

• Experience partnering with the Product organization in co-creating executable product visions and roadmaps.

• Demonstrated expertise in navigating complex organizational issues and non-straight-line reporting structures, driving results collaboratively.

• Proven ability to operate in high-visibility roles, demonstrating strong interpersonal, communication, and servant-leadership skills.

• Ability to strategize on and deliver engineering goals under tight deadlines while remaining flexible to changing business and technical conditions.

• The ability to inspire and influence others, remove obstacles, and resolve conflicts effectively.

• BS in Computer Science or equivalent work experience.

Preferred Qualifications:

• Experience building AI-first systems, integrating generative AI, Voice-Directed Experiences, or "Agentic" workflows into enterprise products.

• Deep technical background in leading engineering for large-scale SaaS enterprise platforms.

• Strong background in driving architecture and delivery for offline-first mobile applications.

• Familiarity with workforce management, scheduling solutions, operations manager tooling, or Field Service operations.

• A passion for driving real transformation, focusing on customer impact and building deeply products.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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