Manager - Hospital & Client Relations

The Hospital & Client Account Manager is responsible for implementing NYBCe's customer strategy to maximize satisfaction, strengthen partnerships, and drive revenue growth. This role focuses on building and maintaining strong relationships with hospitals and other clients, executing and finalizing contracts, supporting pricing negotiations, and expanding awareness of NYBCe's full breadth of products and services.

Build, strengthen, and manage relationships with hospitals and other clients through proactive account management, fostering long-term collaboration and partnership opportunities.
• Execute contracts, participate in pricing discussions, and work toward timely finalization of agreements prior to expiration to ensure appropriate revenue growth for NYBCe.
• Conduct quarterly account meetings-both virtual and on-site-with hospitals and clients to expand relationships, identify opportunities, and promote NYBCe's full suite of products and services.
• Partner with internal stakeholders (Finance, Legal, CCS, Operations, Analytics, and others) to ensure alignment and successful execution of client agreements and initiatives.
• Identify new business opportunities and ensure retention and growth of product and service offerings with hospitals and clients.
• Maintain Salesforce (system of record) with accurate, timely information related to account activities, contracts, and communications.
• Deliver effective presentations to clients to enhance knowledge of NYBCe products, services, and partnership opportunities.
• Collaborate with Divisional Leadership to establish individualized business plans for sales growth with current and potential customers.
• Monitor industry trends and competitor activities to inform strategy and maintain NYBCe's competitive edge.
• Ensure effective communication across all client touchpoints, clarifying key messages and ensuring accuracy and consistency.
• Partner with Analytics to interpret client performance trends and forecast opportunities.
• Support issue resolution by managing the implementation of solutions and following through with hospitals and clients.

Education:

• Bachelor's degree in business, sales management, marketing, or health administration, or equivalent.

Experience:

• Five years of direct experience in account management and direct sales in a competitive market.

Knowledge:

• Sales training and contract execution practices.
• Strong knowledge of hospital operations.
• Familiarity with medical technology and terminology.
• CRM systems (Salesforce, contract management platforms).
• Microsoft Office Suite proficiency.

Skills & Abilities:

• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Strong interpersonal, communication, and presentation skills to influence internal and external stakeholders.
• Strong analytical and problem-solving skills, with ability to interpret data and present insights to clients.
• Proactive, results-driven approach with the ability to manage complex institutional relationships.
• Demonstrated professionalism, tact, and diplomacy in client and internal interactions.
• Strong attention to detail and organizational skills.
• Ability to develop and grow relationships with hospitals, clinical teams, and executive-level decision makers.
• Ability to participate in and support pricing and contract negotiations.
• Ability to work independently and collaboratively with cross-functional teams.
• Ability to handle confidential information with discretion.
• Ability to travel 20%.

Any combination of education, training and experience equivalent to the requirements above that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $96,000.00p/yr. to $106,000.00p/yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant's skills, job-related knowledge, and experience.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations.

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.