Manager Computer Operations/Document Production and Delivery (Second Shift)

Technology Support applies technology to streamline and continuously improve our business processes. This division supports a wide range of functions including computer systems, software applications, databases, corporate web servers, local area networks, wide area networks, information security and audio visual equipment.

The incumbent manages nightly activities relating to the operation of centralized data processing equipment and peripheral information systems equipment at the Riverchase Data Center. Establishes detailed schedules for the utilization of all production equipment in the computer operations section to obtain maximum utilization. Assigns personnel to various operations and directs their activities. Reviews and evaluates production workloads to best meet Business Partners mailing expectations. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with personnel in other information systems sections to coordinate activities. Prepares activity and progress reports regarding the computer operations production areas to assure required timely and accurate processing is maintained through utilization of mainframe hardware and computer support on the equipment to ensure system availability and efficiency is maximized.

The incumbent supervises nightly mailroom activities including receiving, sorting, and distributing incoming mail and collecting and processing outgoing mail. The incumbent maintains related equipment and records and prepares purchase orders for necessary supplies. This position is responsible for overseeing the nightly mailroom staff and requires in-depth knowledge of postal regulations.

• Bachelor's Degree
• In-depth knowledge of and at least 3 years of experience in a technology related field, and an in-depth knowledge and appropriate combination of the following fields: computer operations mainframe environment, high volume mainframe print and mail production environments
• Excellent interpersonal skills to build effective group working relationships to reduce barriers in meeting area Service Level Agreements (SLAs)
• Experience in a position demonstrating effective communication skills
• Strong mechanical skills and/or experience using diverse machine equipment
• Willingness to be on-call during weekends and holidays
• Management and/or supervisory experience preferred
• Information Technology (IT) certification preferred
  

The work schedule for this position will be full time onsite.

Shift Requirement: Monday-Friday, 4:00 PM to 12:00 AM, with on-call rotation for select weekends and designated holidays.

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews. We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination. Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association