Loan Quality Control Specialist

Job Summary: The Loan Quality Control Specialist is responsible for validating the accuracy and integrity of loan data input into the Bank's core operating system, COCC, by the Loan Servicing team. Additionally, the Loan Quality Control Specialist will be responsible for the review of loan maintenance and rate changes. This role demands a high degree of accuracy, diligence, and attention to detail.

To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Review loan modification documents to verify proper structure, approvals, and adherence to established lending guidelines.
• Review loan closing packages for completeness, as well as accuracy against approved terms and loan presentation
• Upload and onboard new loans into the core system, ensuring all data fields and supporting documentation are entered correctly.
• Assessment of completed loan modification packages and upload for processing
• Perform daily loan quality control reviews to identify discrepancies, ensure data integrity, and maintain regulatory compliance.
• Daily review of loan rate changes performed by Loan Servicing team to verify completeness and accuracy
• Verify post-closing loan documentation has been imaged and second review of applicable checklist, while maintaining complete and organized loan files.

JOB REQUIREMENTS

• Advanced knowledge of loan documentation, including required forms, disclosures, and supporting materials, with responsibility for establishing review standards, providing guidance to staff, and ensuring compliance throughout the loan lifecycle.
• Strong attention to detail with the ability to oversee complex workflows, identify trends or recurring issues, and implement corrective actions in a highly regulated environment.
• Proven self-directed leader with the ability to manage priorities, delegate effectively, and proactively resolve issues while meeting operational and regulatory deadlines.
• Demonstrated ability to lead by example and model Needham Bank's Core Values, including focusing on customer relationships, embracing change, collaborating as a team, serving the community, committing to continuous learning, and upholding the highest ethical standards.

EDUCATION & EXPERIENCE

• 2 years' banking operations
• Microsoft experience
• Basic knowledge of loan documentation

WORKING CONDITIONS/PHYSICAL DEMANDS

While performing duties of this job, employees are occasionally required to stand, walk, sit, use hands, or feel objects, tools or controls, reach with hands and arms, speak clearly and hear efficiently. Employees occasionally lift and/or move up to, or more than 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

PAY RANGE: $25.73 - $33.45

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.