Technical Support Specialist

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Technical Support Specialist for the Corporate Office in Conshohocken, PA. The Technical Support Specialist is a vital member of the Corporate IT team. The primary responsibility of the Technical Support Specialist is to provide technical support to internal end-users, assisting with software and hardware issues primarily through ticketing, inbound and outbound calls, and some Microsoft Teams use. This role may be part of an on-call rotation with other team members, but is mainly responsible for working 8am-4:30pm Monday-Friday at the Corporate Office.

Hourly Rate: $23.34/hr

IT certifications are a plus, but not needed

RESPONSIBILITIES:

Provide Second-level technical support to internal customers on software and hardware issues
• Troubleshoot and resolve basic to moderate technical problems in a timely manner
• Set up, configure, and maintain hardware, including PCs, laptops, and printers
• Assist users with standard applications and internal systems
• Document issues, resolutions, and processes as needed
• Specialist Escalate complex issues to senior team members when appropriate
• Assist with IT projects and tasks as assigned
• Support network connectivity issues in coordination with network operations

QUALIFICATIONS:

• High School diploma or equivalent
• Minimum of two (2) years of help desk or technical support experience
• Basic understanding of Windows operating systems
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong customer service and communication skills
• Willingness to learn internal systems and processes (e.g., ordering systems, ERP/CRM tools)
• Basic knowledge of computer hardware and troubleshooting
• Ability to follow instructions and work within established procedures
• Ability to manage multiple tasks and prioritize effectively
• Strong attention to detail and organizational skills
• Ability to handle proprietary information with discretion
• Ability to work independently and as part of a team
• Excellent oral and written communication skills

PREFERRED QUALIFICATIONS:

• CompTIA A+ or similar entry-level certification
• College degree in Information Technology, Computer Science, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k), subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.