Senior Workplace Experience Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Role Overview

The Senior Workplace Experience Manager plays a critical role in shaping and delivering a modern, human-centric workplace experience for employees. This role focuses on deep employee empathy, experience measurement, insight generation, and cross-functional partnership to improve productivity, satisfaction, and engagement across the enterprise.

Aligned to the Workplace Experience mission, this role translates employee behaviors, sentiments, and feedback into actionable insights and recommendations that drive continuous improvement of tools, services, and ways of working. The role balances strategy and execution, operating with a strong data and experience lens while influencing partners across DES and the broader organization.

This role also serves as a key business enabler for the adoption of AIpowered workplace experiences. The Senior Workplace Experience Manager helps demonstrate, translate, and operationalize Generative AI capabilities in ways that are practical, responsible, and humancentered-empowering employees to confidently integrate AI into their daily work to improve productivity, decisionmaking, and ways of working.

Key Responsibilities:

Workplace Experience Strategy & Execution

• Drive initiatives that improve the total employee experience by balancing usefulness, usability, and design across workplace tools and services.
• Advocate for human-centric, inclusive, and fit-for-purpose solutions that empower employees to do their best work.
• Contribute to the evolution of a Workplace Experience framework that enables partners to design better employee solutions.
• Partner with vendor, technology and business teams to incorporate AIenabled and Generative AI capabilities into workplace tools and services, ensuring solutions are intuitive, inclusive, and aligned to real employee needs.

Employee Research, Insights & Analytics

• Lead and execute continuous employee research efforts, including surveys, direct engagement, sentiment analysis, and experience metrics.
• Analyze qualitative and quantitative data to detect trends, uncover root causes, and identify unmet employee needs.
• Translate insights into clear, structured narratives and recommendations for senior stakeholders.

Measurement & Continuous Improvement

• Define, implement, and integrate experience metrics (e.g., satisfaction, sentiment, NPS, pain points) into existing operations.
• Partner with service owners to embed experience data into continual service improvement and transformation efforts.
• Track outcomes and value realization tied to employee productivity, satisfaction, and engagement improvements.

Cross-Functional Partnership & Influence

• Partner closely with DES teams, technology owners, and business stakeholders to drive holistic experience improvements.
• Act as a trusted advisor, influencing without authority and aligning diverse teams around shared experience outcomes.
• Support innovation by encouraging curiosity, experimentation, and inclusive thinking across initiatives.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 7-10 years of relevant work experience with a Bachelor's degree, or At least 2 years of work experience with an advanced degree (e.g., Master's, MBA, JD, MD), or 0 years of work experience with a PhD degree
• Core Skills & Capabilities
• Experience in employee experience, customer experience, service design, research, analytics, or related fields.
• Ability to synthesize complex data into actionable insights and executive-ready recommendations.
• Experience designing or operationalizing experience metrics and feedback loops.
• Strong stakeholder management and influence skills.
• Excellent written and verbal communication skills, including storytelling with data and employee voice.
• Comfortable operating in ambiguity and driving outcomes in evolving environments.

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer