Senior Director, IFSM

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Senior Director, IFSM - JLL

What this job involves - The Senior Director, Integrated Facility Services Management (IFSM) is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the optimal cost, minimally within the prescribed budget for each facility. The Senior Director IFSM is part of a National Operations Team that provides services to the client in the US and reports directly to the Senior Director, Technical Services.

What your day-to-day will look like?

• Champion a "Safety First" culture across all teams, ensuring compliance with client and JLL safety procedures through training, best practices, and recognition programs.* Establish strategic direction for operations and maintenance aligned with client objectives, driving continuous improvement and leveraging JLL tools and processes for efficient service delivery.

• Serve as primary client interface, maintaining strong relationships through regular engagement with key stakeholders, superior responsiveness, and creative problem-solving.

• Coordinate operational aspects of properties to protect, maintain, and improve asset value while monitoring preventive maintenance programs and utilizing data-driven insights.

• Review SLA/KPI scorecards and ensure consistency across all regions, demonstrating urgency and attention to detail in meeting committed service levels.

• Lead team development by fostering collaboration, promoting energy and enthusiasm, and providing career growth opportunities through timely performance reviews and coaching.

• Partner with senior leadership to advance service quality and strengthen client partnerships through continuous improvement initiatives and employee development.

• Develop and maintain operating budgets meeting SLA targets, providing variance analysis and forecasts while identifying cost savings opportunities with sourcing professionals.

• Lead incident investigations using structured problem-solving to identify root causes, and evaluate service provider performance in conjunction with leadership team.

• Manage multi-year capital improvement planning and project completion processes while ensuring optimal rollout and training on CMMS tools and systems.

Required Qualifications:

• Undergraduate degree in Engineering, Business Administration, or related field preferred with a minimum 5 years direct supervision of a facilities organization

• Strong organizational and client relationship management skills

• Demonstrated negotiation skills

• Ability to plan and manage within budget and time constraints

• Strategic thinker with strong implementation orientation

• Advanced understanding of commercial leases, contract documents and routine accounting methods

• Demonstrated familiarity with and understanding of building systems

• Ability to multitask and work without direct supervision

• Excellent prioritization and conflict resolution

• Proficient in MS Office, and possess strong written, verbal and people skills

Preferred Qualifications:

• Experience overseeing a high performing facilities team remotely across multiple locations or regions

• Former Engineer or Technician with hands on troubleshooting experience

Location: Remote + up to 10% travel domestically

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Accepting applications on an ongoing basis until candidate identified.