Patient Admin Specialist

Aquent is proud to partner with a leading organization in the healthcare sector, dedicated to providing exceptional patient care and advancing medical excellence. This organization is at the forefront of health services, impacting countless lives through its commitment to innovation and compassionate support. Join a team where your contributions directly enhance the patient experience and support the vital operations of a dynamic clinical environment.'

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position

Are you a highly organized and empathetic individual with a passion for healthcare administration? We are seeking a dedicated professional to join a bustling outpatient clinical setting, where you will be the welcoming face and efficient backbone of daily operations. In this pivotal role, you will ensure a seamless experience for patients from their initial contact through their appointments, directly contributing to the efficiency and positive atmosphere of the clinic. Your work will have a tangible impact, helping patients navigate their care journey with ease and supporting medical providers in delivering top-tier service.

What You Will Do:

• Serve as the primary point of contact for patients, managing front desk operations, check-ins, and check-outs.
• Warmly greet and assist patients with inquiries regarding appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, screening and routing calls, and taking messages for clinical staff and physicians.
• Ensure all necessary verifications and authorizations are complete before patients see their providers.
• Collaborate with providers to align on scheduling preferences and respond effectively to urgent patient needs.
• Provide essential patient support using available reference documents and tools.
• Perform various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
• Utilize telephone systems and electronic medical records systems proficiently to accomplish assigned tasks.
• Consistently meet or exceed organizational and departmental service standards.
• Address non-clinical patient inquiries and messages, escalating complex issues as appropriate.
• Manage and distribute faxes, mail, and clinic-specific documentation.

Must-Have Qualifications:

• High School Diploma or GED.
• Proficiency in medical terminology.
• Familiarity with computer systems and software used in administrative functions.
• Exceptional verbal and written communication skills, appropriate for a professional healthcare setting.
• Demonstrated ability to deliver outstanding customer service, solve problems efficiently, and manage multiple priorities simultaneously.
• Working knowledge of Windows-based office software, computers, and operating systems.
• Adept at adjusting communication styles to suit the needs and understanding of diverse individuals.
• Ability to maintain composure and effectiveness in stressful situations.

The target hiring compensation range for this role is $35.81 - $38.96 an hour. Compensation is based on several factors, including but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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