Claims Intake Representative/Specialist

Shift/Schedule: 730am-5pm EST working window, 8 hour work days

Major Objectives:

Seeking someone who is truly service-driven and exhibits a high level of attention to detail, with a strong background in customer service and claims within the insurance sector. The ideal candidate should possess excellent data entry skills and be highly organized, able to manage multiple tasks and responsibilities efficiently. It is essential that the representative can thrive in a fast-paced environment and remain calm and effective under pressure, especially when dealing with challenging or stressful situations. Professional communication is key, as the role involves interacting with claimants and providers not only over the phone but also through email and written correspondence.

Responsibilities/Job Description:

Create entities, incidents, matters on Law department systems

Active use of the Law Manager database, Outlook, PDF, Word, Teams

Answer claims phone

Receive, answer and/or record telephone/correspondence/e-mail from claimants, providers, and law firms relating to general claims inquiries

Follow up with external parties who have not supplied sufficient information

Save correspondence to associated matter via eDOCS

Notify assigned investigator of any added communication/documentation to their file

Link related claims/incidents

Maintain 3 inboxes: "LAW - Claims", "New Claims" & "Input to CMS"

Route all addressed correspondences to the appropriate folders

Forward non-Law Claims correspondence to appropriate sections of Law or different departments of companies

Check CC&B, OMS and Maximo systems for additional information to create claims

Assist in the processing of claims and other duties as assigned or required.

Regular attendance is an essential function of the job.

Required Skills:

Competency in Microsoft Excel, Word, and Outlook

Well organized, detail oriented and flexible to handle multiple assignments.

Data Entry Skills

Excellent interpersonal and telephone skills.

Demonstrate good customer service skills

Ability to multi-task

Customer Service within the Insurance Sector

Preferred Skills:

Analytical Skills

Call Center Support

Bi-Lingual in Spanish

Soft Skills:

Sit or stand to answer a phone for the duration of the workday

Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

Education or Certification Requirement:

High School Diploma or GED

**About Skill:**

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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