Technical Engineer - Level II

Aquent is partnering with a leading organization dedicated to protecting what matters most to its customers. This company operates at the forefront of its industry, leveraging technology to innovate and deliver exceptional service. They are seeking talented individuals who are eager to make a tangible difference and contribute to a secure and resilient future.

Are you ready to be at the heart of critical operations, ensuring seamless technology experiences for an entire organization? We are looking for a dedicated and skilled professional to join a dynamic team, where your expertise will directly impact the daily productivity and success of countless colleagues. In this role, you won't just solve problems; you'll lead initiatives, enhance infrastructure, and play a pivotal part in maintaining the technological backbone that drives innovation and service delivery. Your contributions will be instrumental in optimizing system performance, supporting complex projects, and fostering a collaborative environment where technology empowers every individual.

What You'll Do:

* Lead, plan, coordinate, and provide comprehensive technical support and problem resolution for the implementation and installation of computers, network equipment, Audio/video systems, servers, and associated peripherals, ensuring adherence to established enterprise guidelines.

* Take the lead on complex projects and strategic initiatives, guiding them from conception to successful completion.

* Develop and document clear procedures for problem determination, resolution, and installation support, contributing to a robust knowledge base.

* Cultivate and maintain strong working relationships with customers, management, engineering partners, and peers, fostering a collaborative and supportive environment.

* Serve as a role model, embodying and promoting the corporate culture through your actions and interactions.

* Apply strong analytical skills and a deep understanding of business and technical knowledge to deliver essential operational and business support for computer systems to various internal customers.

* Coach and mentor team members, actively participating in the coordination of project and support tasks.

* Ensure adherence to all policies and guidelines related to travel expenses, overtime, and asset management.

* Provide expert guidance to customers on equipment standards and expenditure best practices.

* Perform additional duties as assigned to support the evolving needs of the organization.

* Travel and overtime may be required.

Required Skills & Experience:

* High School diploma or equivalent.

* Three years of customer-facing end-user technology support experience.

* Active Driver's License.

Nice-to-Have Skills:

* Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.

* Proficiency with MAC/iOS systems.

* Exceptional customer service skills.

* Strong interpersonal skills, with the ability to thrive in a team environment.

* Effective oral and written communication skills.

* Advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video, and collaboration technologies; server functionality and configurations; and network topology and operating systems.

* Proven ability to manage and contribute effectively within a team setting.

* Demonstrated professional maturity and the ability to positively represent the IT department.

* Solid leadership and project management skills.

* Capability to manage multiple large projects concurrently while maintaining day-to-day support activities.

* Adeptness at adjusting priorities dynamically to align with changing business needs.

* Ability to accurately isolate and resolve hardware, software, audio/video, facility, and network infrastructure problems on workstations, servers, voice, and network devices within established guidelines.

* Strong ability to assess and understand customer needs accurately, working with a sense of urgency to satisfy those needs within negotiated timeframes.

* Effective interface skills with customers and IT support partners in customer service/support situations.

The target hiring compensation range for this role is $37.78 to $41.98 hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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