Field Engineer 3

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 3

Location(s): Groton/New London, CT

Key Responsibilities:

• Desktop and laptop installation, configuration, troubleshooting, and repair.
• Hardware/software deployment and support.
• Re-imaging and reloading systems.
• Printer and peripheral support.
• Basic server and networking support.
• Disk replacement on enterprise storage systems.
• Install, move, add, and change (IMAC) activities.
• Ticket management and SLA compliance.
• Customer support and issue escalation follow-up.
• Maintain professional communication and service standards.

Required Skills:

• 1-3 years of desktop/computer support experience.
• Basic hardware and software troubleshooting.
• Strong organizational and communication skills.
• Good work ethic and professionalism.

Preferred Experience:

• Ticketing systems experience.
• Mobile device deployment/support (iOS/Android).
• Hardware repair experience.
• Software deployment/troubleshooting.
• Certifications such as A+, Security+, Dell, Apple, etc.

Environment:

• Government/secure-site support environment.
• Hands-on deskside support role.
• Fast-paced technical support operations.

Additional Information

• Shift: Second Shift.
• Eligibility Requirements:
  • Must be a US Citizen.
  • Must be at least 18 years old.
• Travel:
  • Primarily non-driving role.
  • May require travel between nearby sites.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.