Operations and Service Manager

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays
• Work schedule: M-F, day shift

Our Construction Equipment Group is seeking a highly organized, results-driven Operations and Service Manager to support our Traverse City location. This role will oversee daily branch operations across service, parts, and rental functions while driving performance, efficiency, and a strong team culture. The primary responsibilities of the position consist of, but are not limited to:

• Oversee daily branch operations across service, parts, and rental departments
• Supervise the operation of the service department and ensure efficient workflow
• Foster a positive customer and employee relations atmosphere
• Lead, coach, and develop team members, including monitoring training progress
• Review and analyze department data to meet sales, profit, and operational goals
• Manage KPIs including technician efficiency, parts turns, rental utilization, and customer satisfaction
• Implement, monitor, and refine processes to improve efficiency and productivity
• Process and review work orders, invoicing, and customer quotes
• Oversee payroll entry and audit for accuracy
• Purchase order acquisition and coordination
• Monitor work in progress and ensure timely completion
• Maintain condition of service vehicles and facility
• Ensure compliance with company policies, safety standards, and regulations
• Drive continuous improvement initiatives to enhance branch performance
• Incorporate company guiding principles into daily activities
• Perform other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Desired Skills and Qualifications:

• 3-5+ years of management experience in service, operations, or branch leadership preferred
• Experience in heavy equipment, automotive, construction, or related industries preferred
• Strong organizational and process management skills
• Proven ability to successfully manage and develop employees
• Excellent written and verbal communication skills
• Strong customer relations and people skills
• Solid understanding of service workflows, parts inventory, and rental operations
• Proficiency with Microsoft Word, Excel, Outlook, and business systems (ERP/CRM preferred)
• High-level problem-solving and reasoning ability
• Intermediate mathematical skills including calculations, percentages, and basic algebra/geometry
  

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands and arms; Occasionally will walk, climb, stoop, kneel, crouch, or crawl
• Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
• Work Environment: May work near moving mechanical parts, fumes, airborne particles, outdoor weather conditions, and other shop-related exposures

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!