Senior Director, Public Relations

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role

A high-impact PR leader, responsible for building a bold, proactive brand presence across media, social channels, the industry speaking circuit, and thought leadership platforms. This is a rare opportunity to redefine how an enterprise brand shows-up in the market, with the ambition of a start-up, the credibility of a global fintech leader, and the resources to do it at scale.

You will lead corporate public relations in North America, with accountability for reputation, narrative, and earned media impact. This role shapes how FIS shows up across platforms and executive visibility, translating complex business and technology priorities into compelling stories. The person who thrives here sees a breaking story and leans in. They take personal ownership of FIS's reputation, moving with urgency, exercising sound judgment and knowing when to escalate. Success is measured not by activities but by impact: proactive coverage, message penetration, crisis readiness, and trusted media relationships.

What you will be doing

* Define and execute a proactive corporate PR strategy aligned to business priorities and transformation initiatives
* Build and steward a distinctive brand voice that positions FIS as a leading fintech authority
* Develop rapid response capabilities to capitalise on breaking news and manage issues in real time
* Lead crisis communications, scenario planning, and escalation protocols with cross functional partners
* Cultivate deep relationships with top tier financial, business, and technology media
* Drive executive visibility through thought leadership, speaking opportunities, and media engagement
* Integrate earned media with social and digital channels to amplify reach and impact
* Conceive and deliver creative PR campaigns and activations that generate sustained attention
* Partner closely with marketing, legal, investor relations, and business leaders on aligned messaging
* Lead, develop, and inspire a high performing PR team and agency partners
* Leverage AI-enabled tools and platforms to scale monitoring, content development, and measurement.

Required Qualifications

* Demonstrated leadership in corporate or global public relations within complex organisations
* Proven expertise in media relations, reputation management, and crisis communications
* Strong storytelling and narrative development across business, technology, and financial topics
* Established relationships with senior reporters and editors in financial and technology media
* Experience building proactive, data informed PR programmes from strategy through execution
* Executive presence with the ability to advise and coach senior leaders
* Experience leading teams and managing external agencies
* Experience managing communications through M&A activity, corporate divestitures or major business transformation
* Bachelor's degree or equivalent professional experience in communications or related field

Preferred Qualifications

* Experience in financial services, fintech, payments, banking, or other regulated industries
* Background in agency leadership or senior in house roles at publicly traded companies
* Experience supporting corporate initiatives such as divestitures, acquisitions, or transformations
* Strong understanding of social media, digital PR, and influencer strategies
* Experience building global PR models leveraging regional and global teams
* Familiarity with AI-powered PR tools and platforms, including media monitoring, content development, and reputation analytics
* Master's degree

What we offer you

* A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
* A modern, global work environment and a dedicated and motivated team
* A variety of career development tools, resources and opportunities
* A fantastic range of benefits designed to help support your lifestyle and wellbeing
* A work environment built on collaboration, flexibility and respect

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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