|
As the Team Lead, you will provide both technical and people leadership for a team of analysts responsible for supporting and enhancing Epic Professional Billing and Claims applications as well as peripheral systems related to the Community Affiliate business. This role blends hands-on application expertise with leadership responsibilities, ensuring high-quality delivery, team development, and cross-functional collaboration. The Team Lead will serve as the primary point of escalation for issues within the assigned applications, oversee enhancement reviews, assist with project scoping, and participate in Epic TS standing meetings. You will guide the team through the complexities of claims workflows, documentation needs, and industry standards, ensuring that software solutions are optimized to meet operational and regulatory requirements. Key responsibilities include:
- Managing the day-to-day activities of the Professional Billing/Claims Affiliate team, ensuring clear priorities, timely deliverables, and effective coordination across projects.
- Mentoring and developing analysts by sharing knowledge of workflows, processes, and best practices.
- Driving collaboration across teams, building consensus, and leading complex decision-making in alignment with organizational goals.
- Actively identifying risks and barriers, facilitating resolution of conflicts, and ensuring project objectives are met with quality and efficiency.
- Coordinating work across multiple initiatives to maintain an integrated and consistent approach to Epic implementation and support.
This position requires strong leadership and communication skills, the ability to influence without direct authority, and a commitment to supporting the success of both individuals and the broader team. Successful candidates are decisive, collaborative, and skilled at balancing multiple priorities in a fast-paced environment. Department Overview Clinical Systems and Health Informatics are responsible for all aspects of the UCSF electronic health record software, Epic, also known as Apex (Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners. The Apex Professional Billing/Claims AffiliateTeam Lead will take a leadership role in collaborative work with other Apex application teams, clinical/business operations and guides to enhance and maintain the Epic electronic health record. The Team Lead oversees analysts and participates in providing excellent customer services to end users, tracking issues and follow up's as appropriate. Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below: Clinical Systems Core Values include: Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later. Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations. Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify. Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.
% of time |
Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
30 |
Yes |
Planning: Works with Manager for planning and implementation of APeX projects. Works with application team and clinical/operations partners to understand workflows, policy/procedures associated with build of APeX system. Communicate status and next steps to various stakeholders, from end-users to executives, via written amterials and verbal presentation, in small and large groups for all major activities supported by team. Leads and / or conducts the planning and implementation of clinical software, hardware, operating systems and / or distributed clinical information systems at all levels of complexity and scope. Advises peers or manages improvements in optimization and improved functionality. |
20 |
Yes |
Works on highly-complex initiatives to perform advanced analyses of patient care workflow and processes in various clinical departments, and to plan, develop, and define information technology solutions for improved system integration, functionality, and outcomes. Contributes to new and innovative workflows to improve operational efficiencies. |
10 |
Yes |
Serves as a technical leader, conducting in-depth analysis and documentation of system specifications and identifying process changes as a result of system upgrades and new releases. Leads teams and committees in developing highly-complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality. |
10 |
Yes |
Leads the development of new projects at high levels of complexity and broad scope. Functions as a resource to resolve systems analysis and testing issues. Works to resolve technical challenges, as well as interpersonal and / or team performance issues in regards to development. |
10 |
Yes |
Designs and conducts user training in complex clinical information system workflows and processes, hardware and / or operating systems with broad scope. |
5 |
Yes |
Troubleshoots complex issues of broad scope with clinical software, hardware, operating systems and / or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors. Develops, collaborates and implements new functionality, testing, workflows, processes, system designs or developments as needed. |
5 |
Yes |
Coordinates development of new Standard SOP to assist in standardization of routine processes to support the technology used by the business unit. Supports change and innovation. |
5 |
Yes |
Seeks improvements in services. Consults with operational partners, using feedback to improve use of technology for the clinical and business users. |
5 |
Yes |
Plans for and allocates resources. Uses established tools to estimate and document actuals and variance. Provides status updates to the business. |
100% |
|
(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) |
| |
|
|
| Knowledge, Skills and Abilities |
Req / Pref |
| Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. |
Req |
| Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner. |
Req |
| Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels. |
Req |
| Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline. |
Req |
| Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner. |
Req |
| Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses. |
Req |
| Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance. |
Req |
| 5 years related clinical applications experience |
Req |
| |
|
Education |
Req / Pref |
| Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training. |
Req |
| |
Req |
Certifications |
Req / Pref |
| Epic Resolute Professional Billing Administration Certification |
Req |
| Epic Resolute Claims and Electronic Remittance Certification |
Pref |
| Epic Caboodle and Clarity Data Model Certification |
Pref |
| |
|
Special Conditions of Employment: (Statements identifying the fundamental non-negotiable job conditions and/or requirements which an individual must meet to be eligible for the position. For example, the ability to pass a background check, work in a particular environmental setting, work a flexible or irregular work schedule, etc.)
- Must pass a background check.
- Work occurs at multiple sites includeing San Francisco, Oakland, Marin, and other community affiliate sites
- Desk Space is shared workspace
- Work scheudle is based on business needs of customers operating on Pacific time, as determined by department manager
Required Qualifications
- Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
- Epic Resolute Professional Billing Administration Certification
- 5 years of related clinical applications experience
- Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
- Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
- Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
- Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
- Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
- Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
- Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
Required Certification:
- Epic Resolute Professional Billing Administration Certification
Preferred Requirements
- Epic Resolute Claims and Electronic Remittance Certification
- Epic Caboodle and Clarity Data Model Certification
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Required Qualifications
- Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
- Epic Resolute Professional Billing Administration Certification
- 5 years of related clinical applications experience
- Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
- Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
- Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
- Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
- Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
- Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
- Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
Required Certification:
- Epic Resolute Professional Billing Administration Certification
Preferred Requirements
- Epic Resolute Claims and Electronic Remittance Certification
- Epic Caboodle and Clarity Data Model Certification
|
University of California - San Francisco
166,000 - 200,000
May 19, 2026