Pharmacy Assistant | Employee Mail Order | Full-Time

Do you want to work at one of the top 100 hospitals in the nation?

Our amazing Pharmacy Team dispenses approximately 6,200,000 individualized patient doses per year, as well as 170,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.

Life is full of choices, and whom you work for is one of life's most meaningful decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health. Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!

The ChristianaCare Mail Order Pharmacy Department is seeking a full-time Pharmacy Assistant to join our team. This position is scheduled for day shift hours, Monday through Friday from 8:30 a.m. to 5:00 p.m., with no weekend or holiday requirements.

Principle Duties and Responsibilities:
Pharmacy Outpatient Operations
Assist the pharmacists and pharmacy technicians in providing timely, efficient, cost effective, and appropriate pharmaceutical care to the patient community.
Maintains a clean and orderly work area, with the responsibility of removing all trash within the pharmacy to the appropriate indoor and outdoor receptacles.
Breakdown a pallet of shipping supplies for medications and put away safely and securely in the dedicated shipping supply storage room area as well as restock the pharmacy shipping stations with the necessary packaging supplies for dry and cold-chain deliveries.
Completes assignments in the shipping workflow under the direct supervision of pharmacist or pharmacy technician supervisor and in accordance with applicable standard operating procedures for medication deliveries.
Make courier afternoon deadlines for daily pick-up so that medications are delivered to patients accurately and on time.
Make or answer telephone calls within ChristianaCare standards for telephone etiquette and greet patients and fellow Caregivers coming into the pharmacy in a courteous and friendly manner.
Securely collecting credit payment information from customers for their prescription co-pays, as well as protecting private cardholder information in accordance with hospital requirements.
Enter the required patient payment information for prescriptions in the pharmacy point of sale systems. Able to make credit card adjustments for refunds or overcharges when appropriate.
Responsible for ensuring a favorable patient experience for customers related to their payment information and accurate shipping address on file for their medications.
Provides exceptional customer service to all internal and external customers.
Accountable for maintaining low error rates at the point of sale & shipping software workstations to ensure efficiency and effectiveness in the delivery of medications to our customers.

Other Pharmacy Duties and Responsibilities
Complete mandatory education and assigned competencies.
Maintain a current knowledge of all departmental policies and procedures.
Recommend ideas to supervisor for improvement of methods and procedures to promote efficiency and effectiveness.
Perform assigned work safely adhering to established departmental rules and practices. Report to supervisor in a timely manner any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other caregivers, patients, or visitors.
Perform other duties as required or assigned for emergency or other operational reasons for which the employee is qualified to perform to maintain appropriate level of pharmacy service.

Education and Experience Requirements:

• Minimum high school diploma or equivalent

• Some experience in receiving and putting away boxes.

• Some experience in preparing items to be shipped.

• Some experience in using a computer.

• Some experience in customer service answering / making phone calls.

• Some experience in operating a point-of-sale system & collecting electronic payments.

ChristianaCare Offers:

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/