Asistent zakaznickeho servisu, vedouci

The Customer Service Supervisor supports the manager by providing daytoday leadership for a team of customer service representatives who handle customer inquiries, manage orders and issue resolution through telephone and email. You will be a firstlevel resource for the team, offering guidance, troubleshooting support, and escalation handling while helping ensure service quality and adherence to established processes. This onsite role will sit in Avon, MA and will report to the Customer Service Manager.

Responsibilities

• Oversee up to 3 direct reports.
• Be the daytoday lead for customer service representatives, providing guidance and direction during daily operations.
• Escalate issues for complex or unresolved customer inquiries that require advanced knowledge or judgment.
• Mentor less experienced team members on customer service techniques, procedures, and best practices.
• Monitor workflow and service demands and help coordinate schedules, coverage, and task assignments.
• Identify trends, recurring issues, and opportunities for process or service improvements; communicate recommendations to leadership.
• Promote consistency, accuracy, and quality in customer interactions.
• Help with onboarding and knowledge transfer for new team members.
• Help hire decisions and performance feedback, as requested by the manager.
• Foster a collaborative, servicefocused team environment.

Qualifications

• 2+ years of customer service management experience.
• Prior experience as a senior or leadlevel Customer Service Representative.
• QAD knowledge is helpful.
• Only U.S. Citizens, Green Card holders, and political asylees or refuges are eligible to apply.

The base salary range for this position is $50,000 to $70,000, with a possibility of an annual bonus up to 2.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation and Holidays, Employee Assistance Program (EAP), Disability/Leave, Family Leave and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

#LI-Onsite

401K

Medical Dental Vision

Paid Time Off

Jak pracujeme: V PPG spojujeme tymy, abychom urychlili spolupraci a profesni rozvoj. Pracujeme osobn od pondli do tvrtka v kancelaich, piem v patek (Flexible Fridays) mame monost pracovat na dalku. Rozvrh se me liit podle lokality.

O nas:

PPG: CHRANIME A ZKRALUJEME SVT

Diky vedeni v oblasti inovaci, udritelnosti a barev pomaha PPG zakaznikm v prmyslovych, dopravnich, spotebitelskych a stavebnich odvtvich a dalich trzich zlepovat vice povrch vice zpsoby ne kterakoli jina spolenost. Dali informace najdete na www.ppg.com a sledujte @PPG na X.

The PPG Way 2030

Jsme partnery naich zakaznik

Proaktivni. Odvani. Dvryhodni. Vechno, co dlame, zaina naimi

zakazniky. Naslouchame, jedname rychle a nepestavame, dokud nevyeime

jejich nejvti vyzvy. Kdy se dai naim zakaznikm, dai se i PPG.

Jedname cilen a rychle

Agilni. izeni daty. Samostatni. Podstupujeme promylena rizika, abychom si

udreli naskok ped konkurenci. Pracujeme proaktivn a agiln, vyuivame

kvalitni data k vyvoji eeni, ktera vytvaeji hodnoty.

Vynikame v tom, co dlame

Produktivni. Spolupracujici. Odpovdni. Bez ohledu na nai roli umime

pojmenovat problem, pebirame odpovdnost a vdy pichazime s eenimi.

Jsme proaktivni i pohotovi, neustale se zlepujeme a dosahujeme vysledk.

Podporujeme kolegy, ktei jsou v kadodennim kontaktu se zakazniky

Usilujeme o vitzstvi

Zameni na budoucnost. Motivovani. Ambiciozni. Ziskov rozvijime nae

podnikani a chceme uspt spolen se zakazniky. Dosahujeme vysledk,

pijimame nove technologie a vyuivame agilitu i rychlost jako nae pednosti.

Jsme hrdi na PPG

Silni. Jednotni. Odhodlani. Pracujeme bezpen, jedname s integritou a

respektujeme rozmanitost. Oslavujeme uspchy a jsme hrdi na pozitivni

dopad, ktery spolen vytvaime pi ochran a zkralovani svta.

V PPG pouivame umlou inteligenci v naborovem procesu, abychom proces zefektivnili. Nastroje umle inteligence nerozhodnuti o zamstnani. Vice informaci naleznete na https://careers.ppg.com/cs/cs/candidate-resources.

PPG poskytuje rovne pileitosti vem kandidatm a zamstnancm. Nabizime pileitost rst a rozvijet svou karieru v prostedi, ktere poskytuje naplujici pracovni misto pro zamstnance, vytvai prostedi pro kontinualni ueni a pijima napady a rozmanitost ostatnich. Vichni kvalifikovani uchazei jsou posuzovani spravedliv, bez ohledu na pohlavi, vk, pvod, viru, zdravotni stav i jinou osobni charakteristiku.

Pokud potebujete podporu z dvodu zdravotniho znevyhodnni, napite prosim na recruiting@ppg.com.

Platove rozpti a benefity v PPG se mohou liit podle lokality, co nam umouje konkurenn odmovat zamstnance na rznych geografickych trzich. PPG pi rozhodovani o odmovani zohleduje nkolik faktor, vetn, ale nejen, dovednosti, zkuenosti a koleni, kvalifikaci a vzdlani, licenci a certifikaci a dalich organizanich poteb. Mohou platit i dali pobidky.

Nae programy zamstnaneckych benefit jsou navreny tak, aby podporovaly zdravi a pohodu naich zamstnanc. Vekere pojistne kryti a benefity budou v souladu s podminkami pislunych plan a souvisejicich idicich dokument. O benefitech s Vami bhem naboroveho procesu bude jednat Va nabora.

PPG si ceni Vai zptne vazby k naemu naborovemu procesu. Doporuujeme Vam navtivit Glassdoor.com a poskytnout zptnou vazbu k procesu.