Principal Business Analyst - P&C Insurance Policy and Claims Administration

Majesco isn't just riding the AI wave - we're leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we've reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants.

In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400 plus implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance.

At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You'll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you're looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what's next for intelligent insurance and retirement technology, Majesco is where that work happens.

Principal Business Analyst - P&C Insurance Policy and Claims Administration
Location: Remote - United States

Are you an experienced P&C Insurance Business Analyst who thrives in complex policy administration and claims implementations? Join our implementation services team and help leading insurance organizations deliver compliant, scalable, and high-quality Majesco Policy and Majesco Claims solutions.

This role is ideal for a business analyst with deep Property & Casualty insurance expertise who can translate business requirements, regulatory updates, and operational workflows into execution-ready solutions across both policy and claims domains. You will play a critical role in driving successful Majesco implementations by reducing ambiguity, improving delivery predictability, and ensuring regulatory and operational accuracy across policy administration and claims management workflows.

What You Will Do

* Lead the end-to-end requirements lifecycle for P&C insurance policy administration and claims implementations

* Translate business requirements into detailed user stories, functional specifications, workflows, and acceptance criteria

* Analyze and interpret ISO and NCCI regulatory updates to support compliant policy configuration and downstream claims impacts

* Partner with business stakeholders, product teams, and delivery teams to define scalable policy and claims solutions

* Support Majesco Policy configuration across policy lifecycle, rating, underwriting, and policy processing workflows

* Support Majesco Claims configuration and business analysis across FNOL, claim intake, coverage verification, claim and feature setup, assignment, reserving, payments, recoveries, subrogation, salvage, litigation, negotiation, vendor management, and claim close/reopen workflows

* Facilitate alignment between policy administration and claims processes, including integrations, coverage validation, and operational handoffs

* Manage and refine Agile backlogs to ensure development readiness and reduce downstream rework

* Conduct impact analysis and maintain traceability across requirements, testing, and implementation deliverables

* Define test scenarios and support system integration testing (SIT) and user acceptance testing (UAT)

* Facilitate stakeholder workshops to align business objectives, technical requirements, and delivery priorities

* Identify process improvement and automation opportunities that improve implementation quality and operational efficiency across both policy and claims operations

What You Bring

* 8 plus years of experience as a Business Analyst within Property & Casualty insurance environments

* Strong expertise in P&C insurance operations across Policy, Rating, Underwriting, and Claims

* Experience interpreting ISO and NCCI circulars and translating regulatory changes into business and system requirements

* Hands-on experience with policy administration and/or claims platforms such as Majesco, Guidewire, or Duck Creek

* Experience with Majesco Policy and Majesco Claims functional areas, including policy lifecycle transactions and core claims processes such as FNOL, coverage verification, reserving, financials, recoveries, and litigation workflows

* Experience supporting insurance software implementations or digital transformation programs

* Strong Agile delivery experience including backlog management, sprint planning, and JIRA usage

* Excellent analytical, stakeholder management, communication, and documentation skills

* Ability to simplify complex workflows and drive alignment across business and technical teams

* Experience working across integrated policy and claims business processes is strongly preferred

What Success Looks Like

In this role, success means creating clarity before development begins, reducing defects caused by incomplete requirements, and improving implementation delivery outcomes. You will help teams deliver compliant, scalable policy administration and claims solutions while driving stakeholder alignment and minimizing rework across the implementation lifecycle. Success also means improving coordination between policy and claims teams so that requirements, integrations, and operational workflows work seamlessly from policy issuance through claim resolution.

Why Join Us

* Fully remote opportunity within the United States

* Work on enterprise-scale P&C insurance transformation across policy administration and claims modernization programs

* Influence delivery strategy and implementation quality for leading insurance clients

* Collaborate with experienced insurance technology and implementation professionals

* Expand your expertise across regulatory analysis, policy administration systems, claims platforms, and Agile delivery practices

* Contribute to meaningful operational improvements that directly impact client success

As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve. The company reserves the right to vary, change, or update job duties and responsibilities based on business requirements. This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope.

Majesco is committed to equal pay and transparency. The annual salary range for this position is $100,000 to $150,000.

Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the United States. It is uncommon for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.