Sr Director IT - Corporate Applications

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Senior Director, Corporate Applications and Support

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building.

This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact.

You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world.

If you bring energy, accountability and a bias for action, you will fit right in.

We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.

This is your chance to be part of what's next.

About the Role:

The Senior Director, Corporate Applications and Support is responsible for leading the end-to-end delivery, operations, and continuous improvement of corporate application platforms, application development, and end-user technology support. This role owns the intersection of application lifecycle management and user experience, ensuring Subway's corporate workforce is supported by reliable, scalable, and well-governed technology solutions.

Operating within the Technology organization, the Senior Director partners with Engineering, Architecture, Security, and business stakeholders to deliver and sustain corporate applications while driving a high-performing support and development function.

Essential Functions

Corporate Application Ownership & Strategy

• Own the technology roadmap for corporate applications supporting HR, Legal, and Finance functions
• Ensure applications align with enterprise architecture, integration, security, and data standards
• Lead lifecycle management of corporate applications - including SaaS platforms, COTS systems, and custom solutions - across the HR, Legal, and Finance application portfolio
• Drive modernization, consolidation, and rationalization of the corporate application landscape
• Balance standardization, scalability, and flexibility to meet evolving business requirements across supported functions

Application Development

• Lead and govern application development capabilities, including in-house development and vendor-delivered solutions
• Establish engineering standards, development practices, and delivery governance for application build efforts
• Partner with Engineering, Integration Services, and Architecture teams to deliver high-quality, scalable applications
• Oversee release management, quality assurance, and deployment processes for corporate applications
• Ensure strong documentation, testing, and change management practices across all development work

End-User Technology Support

• Own the end-user support function for corporate applications, ensuring timely, high-quality resolution of issues
• Define and manage SLAs, support tiers, and escalation paths to deliver a consistent user experience
• Oversee helpdesk and application support operations, including staffing, tooling, and performance management
• Drive continuous improvement in support efficiency, self-service capabilities, and user satisfaction
• Manage incident, problem, and change management processes in alignment with ITSM frameworks

Business Partnership (Technology-Led)

• Serve as the technology owner and strategic partner to HR, Legal, and Finance business leaders
• Translate business needs into solution designs, application roadmap priorities, and development capacity decisions
• Communicate technology tradeoffs, risks, and delivery timelines with executive clarity - bridging technical complexity and business outcomes
• Drive adoption, value realization, and user enablement across HR, Legal, and Finance application investments

Integration, Data & Architecture Alignment

• Ensure corporate applications integrate cleanly with core platforms, APIs, and data services
• Enforce data consistency, security, and system interoperability standards
• Partner with Enterprise Architecture to align applications to the target-state architecture

Vendor & Financial Management

• Own vendor strategy for corporate application platforms, support tooling, and development partners
• Lead platform evaluation, technical due diligence, and vendor performance management
• Manage budgets, forecasting, and cost optimization efforts across the application and support portfolio

Governance, Risk & Compliance

• Establish governance for application changes, releases, and lifecycle decisions
• Partner with Security, Risk, and Compliance teams to mitigate system and data risk
• Maintain audit readiness and compliance posture across supported application platforms

Team Leadership

• Lead and develop a team spanning application managers, development leads, and support operations
• Set clear expectations, delivery standards, and career development goals across the organization
• Build a high-performance culture grounded in accountability, reliability, and continuous improvement

Performance & Optimization

• Define and track KPIs across application reliability, development velocity, support quality, and cost efficiency
• Identify opportunities to simplify, consolidate, and modernize the corporate application ecosystem
• Provide regular reporting and insights to executive technology leadership

Skills and Abilities Required

• Proven experience leading corporate or enterprise application portfolios supporting HR, Legal, and Finance functions
• Demonstrated experience owning and managing an end-user technology support function
• Hands-on experience with application development delivery - including governance, release management, and quality practices
• Strong understanding of integrations, data dependencies, SaaS platforms, and enterprise application ecosystems
• Experience with ITSM frameworks (ServiceNow or equivalent) for support operations
• Ability to balance governance, scalability, speed, and user experience across competing priorities
• Demonstrated people leadership across both technical and operational teams
• Executive communication and presence - proven ability to translate complex technical topics for senior business audiences and influence at the leadership level
• Demonstrated track record of delivering complex, multi-workstream technology programs on time and at scale

Education

• Bachelor's degree required (Technology, Engineering, Business Systems, or related field)
• MBA or advanced degree preferred

Experience

• 10-15 years of progressive experience in enterprise or corporate applications, technology support, or application development leadership
• 5+ years of experience leading multi-functional technology teams, including application support and development
• Demonstrated experience managing application portfolios supporting HR, Legal, and Finance functions in a complex, matrixed enterprise environment
• Proven track record of delivering complex, cross-functional technology programs - on schedule, within budget, and at enterprise scale
• Experience with SaaS lifecycle management and vendor governance required

What do we offer?

• Insurance Plans (Medical, Life)
• Pension/401K/RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And More.....

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V