Customer Service Account Coordinator

Customer Service Account Coordinator
Allied National Services | Corporate Office

Allied National Services is seeking a Customer Service Account Coordinator to join our corporate team. We are looking for a reliable, upbeat, and assertive individual who thrives in a fast-paced environment and takes ownership of customer satisfaction.

This role is responsible for coordinating vendor services and responding to customer requests via phone and email, ensuring all services meet client expectations and company standards.

Key Responsibilities:

• Monitor and ensure daily attendance of employees

• Schedule and coordinate special services via phone

• Perform pre- and post-service confirmations

• Respond promptly to emails and phone inquiries

• Maintain and update CRM systems

• Follow up on equipment repairs and service-related issues

• Process contractor invoices accurately and efficiently

• Source, vet, hire, and onboard new contractors and employees

Schedule:
Monday - Friday, 8:00 AM to 4:30 PM

Qualifications:

• 2+ years of customer service experience in an office setting

• Strong and consistent work history

• Excellent multitasking and organizational skills

• Confident decision-making with sound business judgment

• Ability to prioritize in a fast-paced environment

• Strong communication and interpersonal skills

• Intermediate proficiency in Microsoft Excel

• High attention to detail with strong follow-up skills in a high-volume environment

• Management experience preferred but not required

• Associate's or Bachelor's degree preferred but not required

• Must be able to pass a criminal background check and E-Verify