Client Service Account Specialist

Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.

We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture. Learn more at https://www.toppanmerrill.com/careers/.

Toppan Merrill has an exciting opportunity for a Client Service Account Specialist to join our growing LOCATION team. You will ensure the satisfaction and success of clients by managing their accounts, addressing their needs, and providing exceptional service. You will build and maintain strong client relationships, coordinating with internal teams to deliver on client expectations, and proactively identifying opportunities for account growth and improvement.

#Hybrid - 2 days on site in Sartell, MN (Tuesday and Wednesday)

Remote - 3 days a week (Monday, Thursday, Friday)

Job Responsibilities:

• Serve as the lead representative for the day to day client business activities; building and maintaining strong, long-term relationships.
• Oversee the preparation, initiation and execution of client projects and services, ensuring timely delivery and adherence to agreed-upon scope, budget and quality standards.
• Overall accountability to the invoicing, application of contract pricing, auditing and validation.
• Regularly meet with clients to review progress, address concerns, and identify opportunities for further engagement.
• Develop and actively participate in business reviews; using account performance metrics to measure success, identify areas for improvement, highlight key achievement and client satisfaction.
• Prepare internal Annual Account Reviews and provide input on yearly budgeting.
• Order management; including communication of system failures, alert process and follow-up.
• Inventory management; including evaluation of print management and methodology.
• Item administration: ensure the accuracy of the item set-up which includes cost verses sell, routings, mapping and templating.
• Review financial statements monthly; audit for accuracy, identify problem areas and resolve financial discrepancies.
• Service Recovery/Non-conformance initiation, participation and communication.
• Coordinate engagement of print estimates, mailings and special projects.
• Effectively manage client expectations and diffuse complex client situations.

About You:

• 2+ years of experience in Account Management or Client Services
• Previous experience in the HealthCare industry preferred
• Excellent communication and interpersonal skills.
• Proficient in the Microsoft Office Suite
• Ability to learn new technologies quickly

We understand that your skills deserve recognition. That's why we offer a competitive pay scale ranging from $25 - $30 per hour, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Toppan Merrill strives to provide our employees and loved ones with competitive benefits including:

• Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
• 401(k) with company match with full vesting from date of hire
• Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
• Paid parental leave
• Paid community involvement/volunteer days
• Wellness Resources and Employee Assistance Programming

Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.