New

Bilingual Customer Service Representative

TEKsystems
$22.50 - $23.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Apr 28, 2026
Job Overview We are seeking Bilingual Spanish/English Customer Service Representatives to join a fast-paced, high-energy call center environment. This role serves as the first point of contact for policyholders, providing support with insurance-related inquiries while delivering a positive, empathetic customer experience. This is a temp-to-perm opportunity with long-term potential based on performance. Training & Work Schedule * Training: 100% onsite for 7-8 weeks * Training Schedule: 5 days per week, 40 hours per week * Ongoing Schedule: Full-time, 40 hours/week * Hours of Operation: Between 7:30 AM - 6:00 PM CT * Must be able to work various shifts within this time window Key Responsibilities * Provide customer service support to policyholders regarding insurance products * Answer incoming calls and respond to policy and claim-related inquiries * Handle claims service and intake requests * Provide detailed information on policy status and coverage * Assist customers with basic technical troubleshooting related to self-service tools * Transfer eligible calls to the sales team when appropriate * Meet or exceed performance metrics related to quality, handle time, and after-call work * Demonstrate professionalism, empathy, problem-solving, and ownership in all interactions * Participate in process improvements and support organizational goals * Perform other duties as assigned Required Qualifications * Bilingual in Spanish and English (required) * 2+ years of total call center experience * Recent call center experience (within the last 2 years) * High school diploma or equivalent * Strong communication and interpersonal skills * Strong computer skills and comfort using multiple systems * Ability to remain calm and professional in high-volume or stressful situations * Strong attention to detail, time management, and organizational skills * Ability to clearly explain detailed information in a simple, customer-friendly manner Preferred Qualifications * Prior customer service or contact center experience * Familiarity with insurance products or policy schedules * Flexible schedule availability Work Environment * Fully onsite role in Phoenix, Arizona * Call center environment * Professional, customer-focused setting * Opportunity for permanent employment based on performance Job Type & LocationThis is a Contract position based out of Phoenix, AZ. Pay and BenefitsThe pay range for this position is $22.50 - $23.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Phoenix,AZ. Application DeadlineThis position is anticipated to close on May 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.