New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, tuition reimbursement, 401(k), retirement plan
United States, Michigan, Plymouth
Apr 28, 2026
Position Overview We are seeking a Customer Service Representative to join a fast-paced healthcare call center environment. In this role, you will handle inbound calls and occasional follow-up calls, providing assistance related to prior authorizations, general inquiries, and confidential healthcare information. The ideal candidate delivers exceptional customer service, demonstrates strong attention to detail, and is comfortable navigating multiple systems while maintaining accuracy and quality. Key Responsibilities * Handle a high volume of inbound customer service calls (approximately 50-100 calls per day, depending on complexity) * Respond to questions regarding prior authorizations, general inquiries, and sensitive/confidential information * Accurately enter and update customer information across multiple systems * Utilize various programs and tools to track interactions and maintain clear communication records * Meet performance metrics focused on quality and accuracy * Deliver empathetic, professional, and solutions-oriented customer service Required Qualifications * Minimum 1 year of recent high-volume call center experience (within the past 2-3 years) * Demonstrated job stability (minimum 1-year tenure per role; no job-hopping) * Typing speed of 30 WPM or higher * Strong computer proficiency and ability to multitask across systems * High attention to detail and commitment to accuracy * Excellent verbal communication and active listening skills Preferred Skills * Healthcare or medical call center experience * Familiarity with prior authorization processes * Pharmacy Technician certification (preferred, not required) * Bilingual skills (a plus) Training & Schedule Details * Training: Monday-Friday, 8:00 AM - 4:30 PM for 4 weeks * Training includes 4 required exams with a 90% average to complete successfully * Participation, note-taking, and worksheet completion are critical to success * Mandatory overtime required during peak months (January and February) * Shift bids occur at the end of training and are based on training performance scores Growth & Advancement Opportunities * Strong promotion-from-within culture * Opportunities to advance to Tier 2 Representative roles with pay increases * Potential conversion to full-time employment typically occurs within 8-9 months * After conversion, employees may be eligible for additional benefits including bonuses, tuition reimbursement, and employee discounts * Career paths may include Quality, Client Administration, Workforce & Reporting, Management, and other departments Why This Role? This is an excellent opportunity to build a long-term career in the healthcare and pharmacy benefits space. Many contractors in this role have converted to permanent employees and advanced into leadership or specialized positions. Job Type & LocationThis is a Contract to Hire position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Plymouth,MI. Application DeadlineThis position is anticipated to close on May 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.