Commercial Accounts Program Manager

Summary

Responsible for coordinating activities associated with electric and water services for the City of Garland's small to intermediate commercial accounts. Activities include account origination and billing, water usage, electric consumption and utility conservation pertaining to intermediate commercial accounts.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as the single point of contact for all customers between 50kw and 499kW, addressing all issues related to electric and/or water services.

• Assist the Commercial Accounts Administrator in the development and deployment of demand side energy management and water conservation initiatives programs.

• Identify any existing industry programs that would be beneficial to Garland utility customers.

• Coordinate use of metering and billing technologies for utility commercial customers.

• Act as a liaison between customers and City Departments assisting with any investigations and problem resolution regarding related concerns.

• Coordinate the Energy Saver Program. Communicate program purpose, requirements and regulations to new and existing participants.

• Conduct routine commercial energy and water audits to provide recommendations and solutions for efficient use of utility services.

• Maintain databases and/or spreadsheets to provide statistical reports as required.

• Oversee the selection, management, technical guidance and evaluation of the Energy Efficiency Coordinators.

• Evaluate staff performance, assess training needs and develop improvements to workflow

Minimum Qualifications

• Bachelor's degree

• 2 years related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience

• Bachelor's Degree and certification(s) pertinent to the electric and/or water industry

• 6-8 years' experience in Account Management, Customer Relations, service issues as they pertain to electric and water service(s) for Commercial Customers

Knowledge, Skills & Abilities

• General knowledge of the Energy Saver Program

• Knowledge of HVAC and lighting technologies

• Knowledge of utility service standards and procedures

• Intermediate understanding of water and electric rates and rate structures

• Skills in energy management and water conservation initiatives

• Ability to perform written and oral communication

• Ability to serve customers and contacts effective

Licenses and Certifications

• Valid Class C Texas driver's license

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.