Sr. Software Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

We are seeking an experienced IVA Software Engineer to design, develop, and maintain intelligent virtual assistant solutions that enhance customer experience and operational efficiency. This role combines conversational AI expertise
with strong software engineering fundamentals to deliver scalable, enterprise-grade automation solutions.

Key Responsibilities

- Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia, Boost.ai, Cognigy, Dialogflow, or similar)
- Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications
- Implement NLU training strategies, intent management, and dialog flow optimization
- Write clean, maintainable code following object-oriented programming principles
- Participate in code reviews and maintain version control using Git/GitHub
- Track and manage work items using Atlassian Jira and Agile methodologies
- Troubleshoot production issues and optimize IVA performance
- Document technical designs, integration patterns, and deployment procedures
- Stay current with emerging trends in conversational AI and automation technologies

Required Qualifications

- Conversational AI Experience: Hands-on development experience with at least one enterprise conversational AI platform:
- Soundhound Amelia
- Boost.ai
- Cognigy
- Google Dialogflow
- Or equivalent IVA/chatbot platforms
- Software Engineering Fundamentals:
- Version control with Git/GitHub (branching strategies, pull requests, merge workflows)
- Project management with Atlassian Jira (story tracking, sprint planning)
- Microservice architecture design and implementation
- Object-oriented programming (OOP) principles and design patterns
- Strong problem-solving and analytical skills
- Excellent communication skills for technical and non-technical audiences
- Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience)

Preferred Qualifications

- Python development experience (scripting, API development, data processing)
- Java development experience (enterprise applications, Spring framework)
- Experience with cloud platforms (AWS, Azure, GCP)
- Knowledge of CI/CD pipelines and DevOps practices
- Experience with contact center platforms (NICE CXone, Genesys, Avaya, etc.)
- Understanding of NLP/NLU concepts and machine learning fundamentals
- Experience with API testing tools (Postman, SoapUI)
- Familiarity with containerization (Docker, Kubernetes)

Technical Environment

- Languages: Python, Java, JavaScript/Node.js
- Platforms: Conversational AI platforms, RESTful APIs, microservices
- Tools: Git/GitHub, Jira, CI/CD pipelines
- Architecture: Microservices, event-driven systems, cloud-native application

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.