Clerk 2 (Local Government) - Bedford County

This position is responsible for helping keep the office running smoothly by supporting doctors, nurses, therapists, and individuals receiving services. The incumbent will be working with the Electronic Health Record (EHR), greeting visitors, answering calls, scheduling appointments, and helping make sure all charts and paperwork are complete and accurate. This role is important to helping individuals get the care they need and making sure staff have the information and support required to do their jobs well. Key responsibilities include:

• Front-office and scheduling support: greeting individuals and visitors, answering and directing phone calls, scheduling and rescheduling appointments, printing daily schedules, and helping manage doctor and nurse calendars
• EHR and paperwork management: checking charts for updated consent forms and treatment plans, entering demographic and insurance information, scanning and uploading documents, preparing letters, and maintaining forms and supplies
• Payment and insurance tasks: taking payments, verifying insurance, completing routine eligibility checks, preparing authorization forms, and helping individuals start the intake process
• Program and staff support: assisting with referrals, helping nurses and therapists with needed documents, routing treatment plans for signatures, training new staff or interns, locating older medical records, and providing backup coverage for reception and other medical secretaries
• Perform other related duties as assigned

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
  • On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands, or in the event of an emergency.
• This position reports to the DBHS Office for work.
• Upon hire, new staff begin training and are on probation for 6 months.
• This position is typically not eligible for remote work; however, one day periodically of remote work may be approved on a case by case basis.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerk 1 and educational development to the level of the eighth grade; or
• Completion of a high school business curriculum; or
• Any equivalent experience and/or training which provided the required knowledges and abilities.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.