FRONT OFFICE MANAGER - ROOMS

Cambria Calabasas- Malibu Hotel is currently seeking an experienced, knowledgeable and independent-working Front Office Manager to lead the Front Office Team up to brand standards and Owner expectations. As part of the property team you will help us "craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns"! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!

The Front Desk Manager oversees all daily reception and guest service operations, ensuring a seamless, high-quality guest experience from arrival to departure. This role requires a confident, hands-on leader who excels in guest service recovery, de-escalation, and handling complex situations with professionalism and urgency. OEM structured hourly position.

You will lead, train, and develop the Front Desk team while setting the standard for service excellence. The ideal candidate is a fearless decision-maker, strong communicator, and culture driver who thrives under pressure and leads by example.

Staff Management & Leadership

• Hire, train, coach, and mentor Front Desk Agents to deliver exceptional service
• Create and manage schedules based on business demands and occupancy levels
• Monitor Labor productivity
• Foster accountability, teamwork, and a high-performance culture
• Act as a role model and visible leader, setting the tone for professionalism and service
• Participate in property MOD Program as needed

Guest Relations & Service Recovery

• Serve as the primary escalation point for guest concerns and complaints
• Expertly handle de-escalation and service recovery, ensuring guest satisfaction
• Greet VIPs, manage special requests, and deliver personalized guest experiences
• Monitor and respond to guest reviews and feedback platforms, driving continuous improvement

Operational Oversight

• Oversee all check-in/check-out procedures, room assignments, and front desk flow
• Ensure the front office operates efficiently, accurately, and in compliance with brand standards
• Maintain an organized, welcoming, and professional reception environment
• Drive upselling strategies and loyalty program enrollments

Administrative & Financial Duties

• Prepare and review reports (occupancy, guest satisfaction, financial performance)
• Manage cash handling, billing accuracy, and front desk accounting procedures
• Support the sales efforts of the hotel and in generating revenue opportunities
• Monitor key performance metrics and implement action plans to improve results

Cross-Department Communication

• Act as the liaison between Front Desk and departments such as Housekeeping, Maintenance, Sales and F&B
• Ensure smooth communication and quick resolution of operational issues

• Must be available to work nights, weekends, and holidays
• Must be able to work up to 45 hours per week

#HCareers

ABOUT US

For more information on Twenty Four Seven Hotels, visit www.247hotels.com. Instagram: @247hotels Facebook: @247hotels

Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notice to California applicants:

The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.

Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.

Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing 949-734-6400.