Gifts Processor, Office of Philanthropy

Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Records contributions in Raiser's Edge, including but not limited to cash, credit card gifts, stock gifts, checks, matching gifts, pledges and pledge payments.
2. Adds and updates constituent records as needed.
3. Reconciles batch totals to bank deposits and Blackbaud Merchant Services Account and submits validation reports with all supporting backup for approval.
4. Ensures all batches are closed by end of day.
5. Maintains and files donor and gift documents (paper and electronic) in an organized and confidential manner.
6. Assists with general office duties and mailings for events and solicitations as needed.
7. Proofreads acknowledgment letters and communicate with donors via email and/or phone.
8. Responds to and resolves all donor inquires via email or phone within 48 hours.
9. Ensures compliance with HIPAA, Donor Bill of Rights and Standard Fundraising Code of Ethics.
10. Escalates issues as necessary.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School Diploma.

Preferred:
1. Associate's degree.

Experience/Skills:
Required:
1. Experience working in an office setting.
2. Proficiency in Microsoft Office.
3. Excellent interpersonal oral and written communication skills.
4. Possession of pleasant and collaborative style in the workplace including professional attitude, attention to detail, dependability and initiative.
5. Strong analytical and organizational skills and the ability to multi-task.
6. Sense of pride in effectively managing databases and passion for helping donors.

Preferred:
1. Raiser's Edge experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.