Technical Support Associate I 2nd Shift - Contract - Chaska MN

Position: Contract through 10/31/2026

3rd Shift: Sunday - Thursday 10pm - 6:30am CST.

Location: Hybrid (3 days in-office within 30 miles of Chaska, MN; remote beyond 30 miles)

Job Description:

Our client is currently seeking a qualified individual to help contribute to our ongoing success and growth. The role is responsible for supporting all field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide second level support for selected projects and involves data entry for status and reporting information.

• Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site-specific technical situations; escalating issues to assigned resources as needed; swapping components in workstations/servers; value selling of our client's products/services; and may perform technician "check-in" and "check-out" interviews as needed.
• Positive Communication including utilizing systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with our client's network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.

• Minimum 2 to 4 years relevant business experience
• College or Technical School preferred or equivalent related experience
• Overall experience working in LAN / WAN environments
• Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
• IP video or server maintenance experience a definite plus
• Prefer prior experience or familiarity with customer service ticketing systems
• Proven technical troubleshooting skills
• Proficiency in the Microsoft Suite tools
• Excellent communication and customer service skills
• Ability to listen and accurately track and collect information
• Enthusiastic with exceptional organizational skills
• Any relevant certifications a definite plus

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.