Part Time - IT Field Support Tech

IT Field Support Technician (Part-Time)

LOCATION: New Haven, CT (onsite)

Pay: $33.65 per hour

Hours: 20 hours per week - 4 hours per day - 5 days per week

As the IT Field Support Technician, you are responsible for consulting with business leaders within their assigned operating division to plan, design, install, configure and maintain technology solutions that support the local business needs. Serves as the sole local "go to" person for all technology needs and is available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission-critical systems. Independently uses system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications.

Responsibilities:

• Provides tier-two level support for all of the technology that is deployed within their area of responsibility
• Monitors and tunes systems to achieve optimum performance levels. Responsible for ensuring data integrity by evaluating, implementing, programming and/or managing appropriate software and hardware solutions
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation
• Administration and support of system security, including system access, virus management and security patch management
• Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required
• Responds to requests for technical assistance remaining on-call evenings and weekends for emergencies. Varied working hours may be required to accomplish technical solutions
• Coordinates and conducts end user training sessions as needed
• Some travel required
• Works closely with GMR IT, operations management and field staff to provide overall system support as required for proper system operation
• Installation, configuration and deployment of desktop computers, laptop computers, printers, modems, phones and other computing and telecommunication devices at Company's corporate office and remote operations centers
• Installation and configuration of operating system and application software, upgrades and patches
• General technical support of PC software products (word processing, spreadsheets, email, graphics products, communications software, etc.)
• Troubleshoots and resolves desktop and laptop computer problems and application software Issues
• Responsible for documentation and maintenance of asset inventories
• Performs cabling connections and organize wire closet activities as needed
• Assists with operational duties in company computer and communications facilities
• Coordinates and schedules vendor support, maintenance and repairs
• Assigned to specific system support as skills and training allow such as Multi-EMS Data System (MEDS)
• Maintains and produces required reports from Technology Service Request process
• GMR Job Posting Template NOTE (Do not copy items in RED)
• Assist with procurement process in areas of requisition tracking, receiving, shipping and installation
• Assists network and telecom groups when on-site as necessary
• Subject to on-call and call-in status
• Report information systems security problems
• As necessary, performs installations and upgrades to hardware, operating systems and software. Schedules and performs installations and upgrades and maintains systems in accordance with established IT policies and procedures
• Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guideline

Qualifications:
Education & Industry Experience

• 4 Year Degree in information technology or related field, or equivalent experience required
• MCP and A+ Certification preferred
• MS Windows system administration experience preferred
• Strong analytical, problem solving, teamwork and customer support skills required
• Effective oral and written communication skills with the ability to interact effectively with end-users, peers and management

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.