COMMUNITY RESOURCE NAVIGATOR

JOB/BID ANNOUNCEMENT

COMMUNITY RESOURCE NAVIGATOR

Chicago Department of Public Health
Health Protection Bureau

Number of Positions: 1

(additional vacancies possible pending budget approval)

Starting Salary: $57,000.00/Year

Applications for this position will be accepted until 11:59pm CDT on 5/1/2026

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Chicago Department of Public Health: Mission

CDPH works with communities and partners to create an equitable, safe, resilient and Healthy Chicago.\

Vision:

Everyone in Chicago thrives and achieves their optimal health and wellness.

Values:

* Anti-Racism: We are committed to dismantling systemic racism to create an organizational culture that actively supports anti-racist efforts and is committed to recognizing, addressing, and eradicating all forms of racism within the department and in the community.

* Informed Decision Making: We collect, share, and operationalize data to support public health decisions and actions to improve health and achieve our mission. CDPH leverages appropriate data infrastructure and technology to drive decisions and assess performance.

* Teamwork: We cultivate belonging and respect for our colleagues and community partners. We act responsibly and work cooperatively to ensure effective communication. We encourage each other to grow and achieve our common goals.

* Excellence: We value creativity, innovation, and exploration; and continuously seek ways to improve processes and systems by working together with integrity, honesty, compassion, and transparency.

Role Summary

As an essential member of the Chicago Department of Public Health's Health Protection Bureau, Program Operations Division, the Community Resource Navigator facilitates linkages to lead poisoning testing for children in Chicago and referrals to critical health services, including primary care, nutrition services, developmental screenings, and other care management needs for children with elevated blood lead levels. Under the supervision of the Assistant Commissioner for Health Protection, this position will also serve as a key liaison to CDPH lead abatement program, Federally Qualified Health Centers, free and charitable clinics, community-based organizations, and other safety net providers. Additionally, the position supports community outreach and education efforts related to food safety.

ESSENTIAL DUTIES

* Assists clients in accessing programs and resources (e.g., medical care, housing, education, public assistance and other support services) to enhance their physical, mental and social health

* Conducts home visits to gather data related to health and environmental conditions

* Utilizes scheduling platforms, email, and telephone to communicate with clients and service providers

* Follows up with clients, clinicians and other service providers to ensure timely coordination of services, addressing inquiries, scheduling appointments, and providing updates or necessary information to support client needs and service delivery

* Enters and updates client information into databases to ensure accurate and up to date records

* Tracks client referrals and interactions within the system

* Assists clients in completing forms to apply for applicable health and social service assistance and programs

* Researches and identifies current and available community resources

* Coordinates the provision of services with departmental staff, local health and social service agencies and community groups

* Provides information on the program to community groups and agencies

* Maintains lists of health and social service providers in the community

* Performs outreach work by making presentations at churches, community groups, health fairs, organizations, etc.

* Coordinates work efforts with community organizations and social service agencies to ensure support services and assistance are being offered and provided to non-English speaking clients

* Conducts support and group trainings to clients on health and wellbeing practices

* Maintains electronic records including client files, forms adhere with confidentiality and data protection standards and prepares work activity reports

Performs other related duties as assigned.

Location: Chicago Department of Public Health - Program Operations, Health Protection Bureau

Address: 2133 West Lexington, Chicago, IL 60612

Days: Monday - Friday

Hours: 8:30am-4:30pm

This position works in community and in the field and may also support events/commitments outside of these regular work hours.

THIS POSITION IS IN THE CAREER SERVICE

Two (2) years of community or social service experience, OR * An Associate's degree or higher from an accredited college or university, OR * Certification as a Community Healthcare Worker or Certified Recovery Support Specialist

Selection Criteria

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview, will be selected.

Preference will be given to candidates possessing the following:

• Prior experience working as a Community Health Worker, Health/Resource Navigator, Health Care Navigator, Care Coordinator, or related profession

• Prior experience working in a community-based organization and supporting community health-focused programs and activities

• Prior experience organizing community health-related events, workshops, and other neighborhood-level activities

• Knowledge of navigating health and social services systems in Chicago, including health care delivery, health insurance coverage, preventative care, housing, and other social service supports

For information about City of Chicago employee benefits, please click here

For information about City of Chicago salaries and job titles, please click here

APPLICATION EVALUATION: Initial evaluation will be based on the information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow all required employment/hiring plan provisions, federal, state, and local laws, and collective bargaining agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet the minimum qualifications and who are veterans of the Armed Forces of the United States, residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates. These hiring preferences do not apply to bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. The learn more about our hiring processes click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Opportunity and Military Friendly Employer and Fair Chance Employer

City of Chicago

Brandon Johnson, Mayor