Security Officer Dispatch Coordinator

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Coordinator in Cambridge, MA, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join Allied Universal as a Dispatch professional in a healthcare location, where you will help monitor communications, coordinate responses to alarms and incidents, and support daily security-related operations. This role offers the chance to stay engaged, provide outstanding customer service, and work with a team that values being agile, reliable, and innovative while putting people first and acting with integrity.

Position Type: Full Time

Pay Rate: $27.85 / Hour

Job Schedule:

What You'll Do:

Provide customer service to staff, visitors, and vendors by carrying out security-related procedures, site-specific policies, and/or emergency response activities within a healthcare location.
• Monitor communication systems, receive and document calls for service, and dispatch appropriate personnel to incidents, routine requests, and/or priority situations in a timely manner.
• Respond to incidents and critical situations in a calm, problem-solving manner, maintaining clear communication with on-site personnel, supervisors, and/or first responders.
• Maintain accurate logs, reports, and incident documentation, helping to support situational awareness and continuity of operations throughout the location.
• Conduct regular and random patrols around the business and perimeter as needed, with working environments and conditions varying by location.

Minimum Requirements:

• At least 1 year of security-related experience is required.
• CPR and/or First Aid experience is preferred.
• Customer service experience is preferred.
• Alarm panel experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.