New

Remote Benefits Counselor

TEKsystems
$22.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Lake Mary
Apr 15, 2026
Description The Benefits Counselor is the front line of Aptia Group's participant experience for COBRA continuation coverage. You will counsel former employees and qualified beneficiaries on COBRA rights and timelines, resolve coverage and billing questions, process elections and payments, and ensure all interactions meet regulatory, client, and quality standards. Participant Counseling & Customer Support * Provide clear, empathetic guidance on COBRA eligibility, election periods, coverage options, premium payments, grace periods, and termination rules. * Respond to inbound calls, chats, and case tickets; conduct outbound followups as needed * Explain complex topics (e.g., subsidy eligibility, coordination with marketplace plans, reinstatements) in accessible terms. Case Handling & Processing * Initiate, update, and close participant cases; documenting all contacts accurately and timely. Process elections, premium postings, late payments, refunds, and reinstatements in accordance with defined operating procedures. Compliance & Quality Adhere to federal COBRA, HIPAA privacy/security, and ERISA requirements; follow states pecific continuation rules where applicable. Meet quality assurance targets across accuracy, completeness, and compliance checkpoints. Carrier & Client Coordination Collaborate with carriers and internal operations to confirm coverage status, effective dates, enrollments, and terminations. Partner with client service teams to support employer-specific plan / rate nuances, and escalated participant issues. Continuous Improvement Participate in training, huddles, and calibration sessions; contribute to knowledge base content. Job Type & Location This is a Contract to Hire position based out of Lake Mary, FL. Pay and BenefitsThe pay range for this position is $22.50 - $22.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Lake Mary,FL. Application DeadlineThis position is anticipated to close on Apr 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.