Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Apr 14, 2026
Position Overview This is a heavy email and case resolution-focused customer service role (not a high call-volume position). The Customer Service Representative will support Account Managers who oversee fleet customers and will act as a key resource for drivers by resolving service-related issues efficiently and professionally. This role requires strong written communication, attention to detail, and the ability to research and problem-solve independently. Key Responsibilities * Respond to a high volume of customer emails and cases using Salesforce * Assist drivers with customer service issues (e.g., vehicle impound situations, service questions) * Research issues thoroughly to identify accurate solutions-thinking outside the box when needed * Educate drivers on services and help prevent recurring issues * Communicate frequently with internal departments using Microsoft Teams * Make outbound follow-up calls to customers when necessary * Multitask efficiently while entering customer data during live interactions * Use internal systems to: * Create vehicle selectors * Process billing changes * Generate reports * Distribute insurance cards * Update driver and vehicle data * Contact drivers via phone or email to collect missing or incomplete information Required Qualifications Must Have: * 2+ years of office-based customer service experience * Strong written and email communication skills * Excellent attention to detail and problem-solving abilities * Strong computer proficiency and ability to work across multiple systems and monitors * Experience using Microsoft Office (Outlook, Word, Excel - basic data entry, copy/paste) * Basic Excel skills and willingness to learn more * Strong typing skills (40 WPM minimum; typing test required) * High School Diploma or equivalent Preferred: * Experience using Salesforce or similar CRM systems Work Environment * Business casual office setting * 100% onsite in the Schaumburg office (no remote flexibility) * Monday-Friday schedule with: * 1-hour unpaid lunch * Two 15-minute breaks What's In It For You * Stable, growing organization * Strong opportunity to convert to a permanent role * Potential contract duration of 6-12 months * Overtime opportunities available * Brand-new office featuring: * Ping pong tables * Golf simulator * Gym membership with workout classes and sauna Job Type & Location This is a Contract position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Schaumburg,IL. Application DeadlineThis position is anticipated to close on Apr 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.