Director, Client Tech Svcs
 University of Wisconsin - Stout | |
 United States, Wisconsin, Menomonie | |
 Apr 14, 2026 | |
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Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title: Job Category: Employment Type: Job Profile: Job Duties: Develops and directs the implementation of strategic plans for information technology (IT) functional department(s), unit(s), or program(s) to ensure that resources are utilized to provide effective administrative, research, outreach, and/or instructional information technology services. May directly manage IT services. Job Responsibilities
Additional Responsibilities Supervision • Provide leadership and direct supervision for the Client Technology Services team including staff and student employees. • Recommend hiring, suspension, lay off, recall, promotion, evaluation, assignment and discipline of those employees directly supervising. • Direct the planning, oversee all activities and delivery of Client Technology Services (CTS) team including the IT help desk and support for hardware and software for personal computer systems, printers, network distribution, and specialized electronic services.
eStout Management • Manage and coordinate the campus student laptop program (eStout.) • Partner with third-party vendors and campus stakeholders to support lifecycle management, deployment, exchange, and return of student laptops while keeping the student experience in mind. • Collaborate with academic stakeholders to ensure student devices meet the needs of UW-Stout students in their respective academic programs. • Lead and participate in project management efforts. Leadership • Serve as primary subject matter expert (SME) on ITSM platform, its utilization in support of ITIL service management in LIT, and in change management and continuous improvement. • Foster collaboration between IT Consultants, LIT departments and clients. • Foster a diverse and inclusive learning and working environment. • Provide strategic leadership, vision, management and accountability for selection and deployment of institutional technology systems and hardware. • Stay current with emerging technologies including AI and keep the university as close to state-of-the-art as feasible. • Represent Learning and Information Technology (LIT) on campus, regional, and systemwide committees, meetings, and initiatives. • Support divisional leadership initiatives and perform other duties as assigned by the CIO. IT Service Management (ITSM) Strategy and Governance
Key Job Responsibilities:
Department: Client Technology Services (CTS) serves as the primary contact point for Learning and Information Technology (LIT)services, providing both online and in-person technical support and consultation. CTS is committed to connecting students, staff, and faculty with resources, tools, and guidance essential for fulfilling their technological needs.CTS also oversees thee Stout Laptop Program, which equips students with the necessary hardware, software, and support services to ensure our digital environment aligns with their academic success.CT Salsotakes pride in hosting the Student Technological Assistance and Resources (STAR) team: thisindependently managed student group plays a vital role in sustaining campus ande Stouttechnology byprovidingan expansive range of invaluable support services. Compensation: Competitive salarycommensuratewith the qualifications and experience. The salary range for this position at UW-Stout is $75,000-$87,000.The Universities of Wisconsin provides an excellent benefits package,including participation in the Wisconsin State retirement plan,demonstratingour commitment to the diverse needs of our employees. Required Qualifications:
Preferred Qualifications:
How to Apply: Complete applications received by end of day,April 17, 2026are ensured full consideration.Applications submitted afterthis timemay be reviewed at the discretion of the search committee.
Required application materials: Cover letter (*See below) Resume *Please use your cover letter to speak to each of the Required Qualifications for this position as listed above. For each required qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement. Applicants must complete all required fields and attach all required documents prior tosubmittingthe online application. Official transcripts may berequiredprior to an offer being extended. Note: Once you have attached your materials andsubmittedyour application,you will not be able to go into the system and change them. Before starting the online applicationprocess,we recommend you preview thefrequentlyasked questions (FAQs) available at: https://kb.uwss.wisconsin.edu/21900. It is the policy of UW-Stout to provide reasonable accommodation to qualified applicants with disabilities. If you needassistanceor accommodation in applying because of a disability, please contact us using the information below. Employment opportunities will not be denied because of the need to make reasonable accommodation for a qualified individualwith a disability. Contact Information: For questionsregardingthis position or recruitment, please contact: Search Chair: Caitlyn Mohr Email: mohrc@uwstout.edu If you needassistancewith the online application process or if yousubmittedyour application prior touploadingthe requiredapplication materials, please contact: Search Coordinator: Lori Bergeron Sweitzer Email: sweitzerl@uwstout.edu Guidelines to ensure consideration:
It is the policy of UW-Stout to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance, or accommodation in applying because of a disability, please contact us using the information below. Employment opportunities will not be denied because of the need to make reasonable accommodation for a qualified individual's disability. The Universities of Wisconsin provides an excellent benefits package including participation in the Wisconsin State retirement plan, demonstrating our commitment to the diverse needs of our employees.
Employment is contingent upon the final candidate's completing a criminal background check and being cleared to work by the Human Resources Office. Employment is also contingent upon the final candidate passing reference checks and an essential job function test, as applicable. The reference check process includes asking the final candidates' professional references questions regarding employee misconduct,sexual violence,andsexual harassment. Reference checks must be conducted at a minimum with three professional references, at least one of which must be a prior supervisor. Final candidates with previous employment within the Universities of Wisconsin and State of WI agencies will be subject to additional reference checks. In response to a public records request, the Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in their online application, except that the identity of the successful final candidate will be released. See Wis. Stat. sec. 19.36(7). UW-Stout is committed to providing safety and security of all members of our community in accordance with the Clery Act. For campus safety information and crime statistics visit: https://www.uwstout.edu/life-stout/police-and-parking/clery-information UW is an Equal Opportunity Employer | |