New

Call Center Representative ( Facilities Maintenance Scheduling )

22nd Century Technologies, Inc.
Pay Rate: $25/hr on W2
United States, North Carolina, Greensboro
Apr 11, 2026
Job Title: Call Center Representative ( Facilities Maintenance Scheduling ) Location: Greensboro, NC 27498 Duration: Long Term Pay Rate: $25/hr on W2(without benefits) Functional Purpose: Serves as a liaison between customers and facilities maintenance service; provides for the describing, recording, assignment, customer notification, updating and status reporting of requests ensuring superior customer service. Role And Responsibilities: Obtains information from the customer using national databases that describes the maintenance problem and determines proper identification of the responsible individual or organization for customer resolution evaluates then escalates complex problems to higher levels for resolution. Assigns the request to a responsible resource based on established criteria or coordination with facility staff through the facilities maintenance system; accurately tracks calls using effective listening skills to gather customer information. Records and updates information systems containing requests for facility maintenance services ensuring quality and accuracy standards are met; follows policies and issues related to maintenance of commercial and leased facilities. Manages verbal and written maintenance requests; notifies the responsible party of the assignment and the customer of the maintenance request disposition; manages difficult customer situations by phone and email. Generates management and customer reports containing maintenance request information and status. Provides contact information to customers on facilities maintenance service points of contacts; manages declined and unassigned calls to appropriate manager. Coordinates the assignment and recording of emergency calls with appropriate teams by following established language policy and protocols. Reviews unusual or repetitive customer inquiries, reports findings to appropriate staff for reporting, quality or training improvements Required Skills: Knowledge of policies and issues related to the maintenance of commercial and leased facilities. Ability to use a national database in order to determine responsibility for and assign requested services to appropriate facilities maintenance parties. Ability to use automated information systems and applications to enter data, update and track calls, and prepare reports. Ability to perform administrative duties, including preparing, transmitting, of correspondence, documents, reports, and files. Ability to communicate orally and in writing to provide guidance and interacts with internal and external customers. Ability to manage difficult customer situations, to respond promptly to the needs of the customer, and perform under pressure of the position. Ability to use a computer, keyboard and a mouse to retrieve information to respond to customer inquiries and complaints by phone, and email. Ability to listen attentively on an ongoing basis, comprehend, capture as well as interpret basic customer information.