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The Associated Press jobs

Technical Support Specialist

The Associated Press
life insurance, parental leave, paid time off, sick time, 401(k)
United States, New York, New York
200 Liberty Street (Show on map)
Apr 10, 2026

Date: Apr 10, 2026

Location:
Washington, DC, US, 20005-4076

Company:
Associated Press

The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiasednews in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.

The AP Global Technical Support team provides 24x7 support for all global products and services for AP's staff and external clients. TechnicalSupport Specialistsassistwith any technical problems reported by staff and external clients via email/cases, phone, and live chats.

What you will do:



  • Assistexternal clients with APIs setups





  • Assistand support Elections setup and applications





  • Troubleshoot and resolve issues related to Azure, Intune, SCCM and other tools used for deployment and management of AP hardware and back-office applications





  • Deploy and support MAC and PC hardware





  • Provide support during Special events (optional)





  • Deploy mobile devices and support, iOS, and Android





  • Setup photo and video equipment





  • Provide AP staff account management, password resets,assistwith management of membership of distribution lists and groups





  • Provide account management for any portals used by the AP external clients





  • Provide support for Video technology and services used by external clients and AP staff





  • Modify customer entitlements as necessary





  • Generate API keys and welcome letters






  • Administer various roles for external clients in theeAPsystem





  • Troubleshoot issues with Amazon and Microsoft cloud-based applications





  • Support third party tools used for collaboration and information sharing





  • Track all support activities through AP support tools





  • Troubleshoot access and functional issues with all AP Customer Portals





  • Troubleshoot and resolve issues with printers, conference rooms, and other office equipment





  • Troubleshoot and resolve issues with VPN connections / Wi-Fi networks/VOIP phone systems





  • Provide peer to peer training on as needed basis





  • Work on special projects, as necessary





  • Travel may berequired





  • Work on bureau relocations and setup, as necessary





  • Must be available to work flexible hours and longer shifts, as necessary



Who you are:



  • College degree, technicaldegreeorrelevant comparableexperience





  • 1+ year(s) customer support experience (telephone, email, online chat, etc.)





  • Service-oriented attitude andabilityto communicate and coordinate well with clients and global team members via designated work channels





  • Communicate effectively and professionally with staff of all levels





  • Proven ability to work in a team environment






  • Self-starter with the ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities in a busy environment





  • Familiarity with client integrationspertaining tovarious Content Management Systems and Vendor Solutions





  • Understanding ofnetwork protocols TCP/IP, HTTP, FTP,SMTPand NNTP. Must be able to troubleshoot problems related to these protocols





  • Working knowledge of modern hardware deployment technology and be able toassistwith any issues



What will set you apart:



  • Prior News and Media industry experience





  • Experience withWindows,MAC OSs





  • Working knowledge of video and audio technology





  • Working knowledge of XML and JSON





  • Knowledge of Salesforce andEasyVista



Whyjoin us:



  • A mission-driven, inclusive environment focused on both individual and collective success.





  • Opportunities for professional development to help you reach your career goals.





  • Access to tools, mentorship, and resources tailored to elevate yourproficiencyand contributions.



This position is covered by The Associated Press' contract with the News Media Guild, whichprovides foran annual salary for Class A staff of between$46,024 - $93,929based on location and years of professional experience.Compensation iscontingenton a job candidate's skills,qualificationsand market location. Employees are eligible toparticipate, according to the terms of the official plan documents, in a 401(k) plan and employer-sponsored health insuranceplan, andare eligible for paid time off and holidaysin accordance withAP policy.

The Associated Press offers comprehensive benefits which include:



  • Competitive medical, dental and vision coverage





  • Retirement benefits





  • Company paid life insurance





  • Paid vacation and sick days





  • Paid parental leave for any new parent





  • Mental health resources



Application deadline is 11:59pm EST on Friday April 24, 2026

AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.



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