Customer Service and Distribution Specialist

The Customer Service and Distribution Specialist - Branch serves as the customer service and distribution point of contact at Solvita's branch locations.

The Customer Service and Distribution Specialist will:

• Participates in process improvement meetings and discussions.
• Acts as SME for training new and current employees on all pull, pack, and ship functions.
• Successfully leads and manages in a team-based environment.
• Assists all departments with shipping issues, graft, movement, inventory, QC/QRA issues and other inquiries that occur at the branch location.
• Utilizes proper channels to reach and implement solutions to internal and external department-related issues.
• Displays the ability to oversee projects from start to finish; monitors and reports progress as needed.
• Responsibilities of Distribution Technician I and II.
• Assists Customer Service with general graft and shipping inquiries that occur at the branch.
• Maintains open communication with Customer Service regarding order changes, cancellations, and returns.
• Assists management team with training and mentoring new employees.
• Maintains adequate branch inventory, and orders shipping supplies.
• Serves as first-line solution expert for Distribution Technician I and II issues.
• Inspects, packs, and ships tissue for distribution.
• Stocks transferred inventory.
• Assists in regular inventory verification.
• Maintains shipping database of customers.
• Assists in the bulk mailing of marketing packets.
• Ensures the distribution area is kept orderly and that distribution functions are completed accurately and in a timely manner.
• Reviews all distribution-related paperwork to ensure compliance with standard operating procedures, work instructions, and applicable regulations.
• Participates in the on-call rotation schedule required for the emergency ordering process and alarm systems.

Minimum Requirements

Education and Experience

• High School Diploma/GED or equivalent.
• Must be able to follow directions and serve as a team member.
• Must be able to report numbers accurately and monitor error control.

• Training Modules 100% complete.

Work Environment and Physical Activities

• Heavy lifting required.
• Must maintain order accuracy/error-free rate of 99.8% or better, reviewed quarterly.
• May be required to drop off shipments to FedEx/UPS locations if courier is unavailable. *
• Must be able to meet the required physical demands with or without reasonable accommodation.