Room Service - In Room Dining Server AM

Omni Scottsdale Resort & Spa at Montelucia

Nestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award-winning dining at Prado and Scottsdale's only Hammam experience at Joya Spa.

At Omni Hotels & Resorts, our associates are the foundation of our success. We are dedicated to creating a culture of warmth, respect, and growth- where every associate is empowered to deliver exceptional service and create memorable moments for our guests. Join a team that takes pride in genuine hospitality and is committed to helping you grow personally and professionally.

Overview:

The server is responsible for delivering food orders to guest rooms and providing exceptional service. This position will create memorable experiences for all guests enjoying the food and beverage experience.

Responsibilities:

* Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.

* Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

* Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.

* Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.

* Complete station set-up and breakdown/side-work.

* Maintain tabletop items and fold napkins according to specified standards.

* Polish and clean all water glassware in assigned station during each shift.

* Ensure salt and pepper, sugar caddies are full at all times.

* Take food and beverage orders and upsell as often as possible.

* Bus tables whenever needed due to circumstances. Dust all tables to include table legs.

* Be pleasant, smile and greet all members and guests, using surnames when obtained.

* Send orders using MICROS system.

* Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.

* Alert manager immediately if a member or guest has a suggestion, complaint or issue.

* Present accurate check to guest and process payment.

* Maintain cleanliness of the work area.

* Assist in the orientation and training of new associates.

* Cross train among other food and beverage outlets as needed.

* Maintain knowledge of the resort property.

* Attend department meetings and other required company trainings.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.