Project Manager - Legal Operations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What This Role Is

The Project Manager - Legal Operations is a key execution partner within the Legal team, responsible for driving structured delivery across legal and enterprise risk initiatives. This role ensures that projects are planned thoughtfully, risks are proactively identified, and cross-functional stakeholders remain aligned from kickoff through completion.

You will independently manage moderately complex projects with defined scope, applying strong project discipline and risk awareness while partnering closely with Legal, Compliance, Finance, and other internal teams. You'll bring clarity to ambiguity, create operational rigor, and help scale Legal Operations as a strategic business function.

This is an excellent opportunity for a developing project manager who is ready to take ownership, strengthen enterprise risk exposure, and grow within a high-visibility legal environment.

What This Role Isn't

This is not an administrative coordination role limited to tracking action items. You are accountable for driving projects forward and ensuring successful delivery within your scope.

It is not a legal advisory position. While you will work closely with attorneys and compliance professionals, you will not provide legal counsel.

It is also not a strategic risk leadership role. You will support and operationalize enterprise risk frameworks rather than define company-wide risk strategy.

What You'll Bring to the Table

You bring strong organizational discipline and the ability to manage multiple priorities without losing attention to detail. You are comfortable owning moderately scoped projects from start to finish, proactively identifying risks and solving problems before they escalate. You communicate clearly and confidently with cross-functional stakeholders, translating complex topics into actionable next steps.

You operate with a structured, process-oriented mindset while remaining adaptable in fast-paced environments. You are naturally curious about how systems and processes can be improved, and you approach risk not as an obstacle but as something to be thoughtfully assessed and managed. Above all, you demonstrate accountability, follow-through, and a commitment to delivering high-quality outcomes.

Some Details About What You'll Do

• Lead end-to-end execution of Legal Operations projects, particularly those related to enterprise risk and compliance initiatives
• Develop and maintain project plans, timelines, milestones, documentation, and risk registers
• Identify, assess, document, and track risks, ensuring mitigation strategies are implemented
• Facilitate cross-functional meetings to gather requirements, align stakeholders, and drive progress
• Support the integration of enterprise risk management frameworks (e.g., COSO, ISO 31000) into operational workflows
• Monitor project scope, timelines, and budgets to ensure delivery within agreed parameters
• Prepare and deliver clear status updates and reporting materials for leadership
• Contribute to continuous improvement of Legal Operations tools, templates, and governance practices

Requirements

• Bachelor's degree in Business, Legal Studies, Project Management, Risk Management, or a related field preferred
• 1-3 years of professional experience in project management, legal operations, compliance, or a related environment
• Demonstrated experience supporting or participating in risk assessments, compliance initiatives, or governance programs
• Hands-on experience using project management tools such as Asana, Smartsheet, Jira, or similar platforms
• Proficiency in Microsoft Office Suite (particularly Excel and PowerPoint)
• Experience working in cross-functional environments with Legal, Compliance, Finance, or IT teams
• Familiarity with enterprise risk management frameworks (e.g., COSO, ISO 31000) preferred
• CAPM, PMP, or risk-related certification (e.g., RIMS-CRMP) preferred

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.