Operations Support Analyst

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

The Operational Support Analyst (OSA) provides non-technical service delivery support to ensure the efficient, accurate, and timely execution of customer projects. The OSA acts as a central coordination point between customers, commercial teams, project managers, engineers, inspectors, laboratories, and other internal stakeholders to ensure projects are fully prepared, properly documented, and ready for execution.

The role supports project intake, documentation readiness, workflow coordination, sample logistics, and customer communication throughout the project lifecycle. By enabling operational efficiency and reducing delays or rework, the OSA supports CSA Group's commitments to quality, safety, compliance, and customer satisfaction.

Responsibilities

• Manage project intake and preplanning to ensure projects are complete, properly documented, and ready prior to assignment.

• Serve as a primary customer contact, requesting documentation, confirming requirements, and providing project updates and next steps.

• Review, organize, and maintain accurate customer and project documentation from quoting through onboarding and execution.

• Apply, track, and follow up on project holds related to missing documentation or samples until resolution.

• Coordinate project execution with Project Managers, Engineers, Inspectors, Laboratories, Commercial Units, and Finance teams.

• Maintain project schedules and lineups to support efficient workflows and ontime delivery.

• Coordinate receipt, tracking, storage, shipment, and disposition of customer samples, including investigation and resolution of delays or missing items.

• Support certification and compliance activities by maintaining accurate project records and profiles.

• Assist with billing inquiries, invoice coordination, reporting, and general administrative support.

• Identify workflow risks, issues, and opportunities for continuous improvement.

• Procure office and laboratory supplies to support operational needs.

• Manage front desk operations, including greeting visitors, booking meeting rooms, and coordinating refreshments and lunches.

• Maintain the customer welcome center to ensure a professional and wellstocked environment.

• Update communication boards using OptiSigns.

• Manage calendars, schedule meetings, and provide meeting support, including room setup and notetaking as requested.

• Coordinate travel arrangements and prepare expense reports for Product Group Managers as needed.

• Adhere to CSA Group Health, Safety, and Environment (HSE) policies and participate in required training programs.

Education and Experience

• Associate's or Bachelor's degree in Business Administration, Project Management, Operations, Communications, or a related field, or equivalent professional experience.

• Prior experience in an operations support, project coordination, customer service, or administrative role preferred.

• Experience working in a regulated, technical, laboratory, certification, or professional services environment is an asset.

• Proficiency with Microsoft Office applications (Outlook, Excel, Word, Teams) required; experience with business systems or project tracking tools preferred.

Skills

• Strong organizational, coordination, and followup skills with high attention to detail

• Ability to manage multiple priorities, deadlines, and stakeholders simultaneously

• Customerfocused mindset with the ability to manage professional, customerfacing interactions

• Clear and effective written and verbal communication skills

• Ability to work independently while collaborating effectively with crossfunctional teams

• Strong problemsolving skills with a proactive, solutionsoriented approach

• Proficiency with Microsoft Office applications and business systems

• Adaptability and flexibility in response to changing priorities and project requirements

• Commitment to quality, safety, compliance, and documentation accuracy